I would NEVER use Able Apollo Moving and Storage located in
At 11:30 AM on the morning of my move, September 29, 2009, after all my belongings had been loaded, the driver asked me for directions to my house. I gave him simple, straightforward directionsa direct route over a highway---a quick 20 minute drive. The driver indicated that those not the directions provided by his Dispatcher and showed me a printed mapped route and an address / zip code. I informed the driver this absolutely was not my zip code and that I did not recognize any of the street names on his printed map. The driver phoned his office to relay my comments. Despite our conversation, the driver still followed the route provided by his dispatcher. (In hindsight, I should have insisted on speaking to his Dispatcher, although I doubt it would have done any good.) At 11:45 AM we left my house. My sister and I arrived at my new house 20 minutes later and waited for their arrival. A half-hour went byno truck; an hour went byno truck.
Finally, at 1:30 PM I used a neighbors phone to call Ables office. I was transferred to the Dispatcher who informed me the crew had beensitting at my house waiting for me, to which I replied, theyre not at my house; Im at my house and theyre not here, Ive been at house waiting for them for nearly 1 hours. I recounted to the Dispatcher that the driver insisted on following the printed directions to some phantom address provided to him despite my protests that where he was going was not to my house and he should follow the easy, direct route I provided to him! (When I returned to work a week later there was a voice mail message from the driver, Were here but we cant see address 38. (No kidding!)) On the work order I signed at the end of the delivery I saw the clerk who generated the work order spec
After unloading my belongings the driver indicated everything was off the truck and asked me to sign the paperwork. Foolishly, I did not take an inventory of my property, nor did I insist on physically getting on the truck to ensure that everything that was loaded on it was, in fact, brought into my house. I would caution anyone to make a detailed inventory and check that all items are unloaded from the truck or get on the truck yourself to ensure all your property makes it off the truck and into your residence. After the move I could not find the large bag containing my handbags and realized that while I had seen the crew load it on the truck, I never saw the handbags come off the truck. (This was a large Hefty unknotted, drawstring trash bag that could easily have been opened to see the contents.) The handbags consisted of several Coach bags, a vintage alligator bag, 2 fine leather handbags I purchased in
When I contacted the Sales Manager with whom I initially dealt regarding my move, though sympathetic, he referred me to the Able Operations Manager who informed me that Able was willing to have the police interview the moving crew (as
Since I closed on my new residence prior to closing on the sale of my prior residence, I had the opportunity to personally move many of my valuables from my 3,700 sq. ft. house myself, including a very large art collection (original oil paintings, watercolors, etc.) and a large collection of antique books from my extensive library, along with smaller antiques. Thank goodness I had the foresight to move these items myself. Had I not been faced with severe time constraints involved in emptying a large house in a very short period of time, I certainly would have moved these handbags myself as well, or packed them in a sealed carton with the contents ident
So that is my experience with Able Apollo Movers and Storage of Somerset, NJ. Based upon my personal experience regarding this seemingly simple 20 minute drive/move, my final thoughts are as follows:
In my opinion, based upon my personal experience with Able Apollo Movers, I would have to say that the office support staff is largely incompetent and incapable of successfully supporting a move that was a 20 minute drive away. The degree of incompetence, starting with the clerk who put together a work order with multiple errors and missing vital information, followed by the Dispatcher who mapped out a route to an address in another town for which there was a non-existent residence (#38), to the driver who insisted on ignoring my simple straightforward directions and chose to follow incorrect directions despite my protests that where he was being sent was not in my zip code, is astounding. To be robbed in addition to all the foregoing is just INCREDIBLE !!! I know its d