Complaint Review: Shiffletts Customs and Services - Enterprise Ala

WORST SHOP IVE EVER USED! ACTUAL FRAUD! This shop is the most fraudulent, unprofessional shop ive ever seen. It needs to be closed, and as of this date I am taking legal action against it! I took a Triumph Daytona 675 over to be worked on, it had not run for a few years and needed serious repair. I had serious doubts of the shop from the beginning but gave them a shot. THAT WAS A MISTAKE! The work was some of the worst work I've ever seen, and I was grossly overcharged for service.

I was billed $5,200.00 for a fuel system that was incorrectly repaired and used aftermarket parts that I had to go in after the fact and FIX MYSELF! It had 3 leaks, and the coolant system hoses were not correctly fitted. IT GOT WORSE! The whole bike was filthy, he didn't even clean out the radiator inlets and the brake system were dangerously half fixed. (It was nonfunctional, and he was supposed to FIX it.) I also found out he had no ability to do ANY kind of electronic diagnosis, and claimed it was "too complicated, and was a Triumph". This is complete b****t, as a simple Tune ECU program can easily diagnose that model bike. He made up some ridiculous story about why the rest of the work had not been done and assured me he would "make it right". So, I mistakenly paid him and remained polite about the matter. He later charged me an additional $496.03 for a set of Perelli Diablos I requested he put on FOUR TIMES! along with a new chain. He NEVER did any of this.

So, a month goes by, and he feeds me this wild story about not being able to "get what he needs" to do the job. So, I briefly take the bike, diagnose the electronics MYSELF, and return it so he can finish the work. Well, not only does this a****le NOT put on the chain or the Perellis. He incorrectly installs my turn and taillights which don't work correctly and fried the fuses. Puts on a set of cheap Chinese Shankos, charges me an ADDITIONAL $398.47 and tells me "I'm just putting these on here until I can get the Perellis in". At that point I had reached my limit... This guy literally was fraudulently ripping me off to my face. He wouldn't even look at me when I talked to him. He kept his head buried in his phone. He literally was charging me nearly 900$ for a set of tires I never got, and mis wired turn indicators that grounded and blew fuses. After one of the worst repairs! I'm leaving out the rest to shorten this!

The whole nightmare unfolded over a month, and everything about the service was negligent. At this point I sent in a demand letter, called the bank to stop payment, and am in the process of a civil claim and complaint with the State against this shop. It's the worst shop I've ever seen, and I've seen some bad ones.

TO: Shiffletts Customs - Legal Owner/To whom it may concern.

FROM: K********n

FIRST CONTACT. 

This is first contact to notify You/Shiffletts Custom Motorcycles of pending legal action against you.  (1.) This includes negligence, work below any reasonable repair standard. (2.) Failing to complete necessary repairs in the fuel system, electrics, and agreed upon items resulting in failure of fuel system. (3.) Ordering and installing aftermarket replacement parts and fraudulently up charging K*********n. (4.) Performing wrong and insufficient repairs. (5.) Permitting unqualified or untrained mechanics to conduct repair work. (6.) Leaving debris or other foreign objects in the vehicle braking system, radiator, and exhaust areas endangering the safety of K*********n. These are all violations of duty of care and K************n has notified and attorney to pursue this claim. This includes 1.) Claims action against you in civil court. 2.) Notification and a complaint filed with the BBB and the County of your issued business license. 3.) A lien against your shop for the cost of corrective repairs. 4.) A consumer complaint against you with the Alabama Attorney General's Office by K************n/---redacted---. 

As of 7/31/2024 no resolve has been made. To avoid these actions against you, and documentation of all actions posted on social media. All charges on that date for the amount of $398.47 are to be refunded. And furthermore, charges of $496.03 for the date of June 7, 2024 (Transaction ID- NT-redacted) shall be back charged to K***********n for the amount of $300.00 for the cost of corrective repairs. You have 30 days to comply from date of receipt of this e-mail. Further contact will be through ---------- Attorneys. Elba, Alabama.    

Attached are some documented evidence of faults. However, ALL work on the bike has been photographed and will be presented as evidence in claims court, including documentation should you choose not to comply. This includes severe gas leak as a result of negligent work, incorrect tires fitted to rims and sold as different brand/type, raw wiring left exposed resulting in blown fuses, and filthy condition of bike post fuel system work. All show clear negligence.  

NEVER DO BUSINESS WITH THIS SHOP!