Katy
Maitland,#2REBUTTAL Owner of company
Fri, June 25, 2004
Marc In response to your complaint regarding ARC, firstly I would like to point out that your paperwork DOES state that groups may not travel together. Further it states that a group consists of two or more certificate holders traveling together. Secondly, your paperwork also states that you will incur an additional fee for early or peak travel requests. You received 4 different reservation request forms (for different locations) in your package and these clauses are listed on each form. You signed agreeing to these terms when submitting your request. The package you purchased (From an independant marketing company) did not include any airfare, nor is it stated anywhere that airfare was included. Once you submitted your request forms and didn't meet the terms and conditions, we simply tried to accomodate your family and the only way for us to do that was send you to two different welcome centers and hotels (both in the same area) so that you would ALL received the Disney tickets you expected. This was explained to you by your travel coordinator at Absolute Reservation Center. You selected this option as opposed to forfeiting two of your disney tickets. We tried to bend the terms for you to accommodate you. As far as the issues you went through in Daytona, I can not comment as I do not know the specifics or your last name to look this up. I can say this in closing, we have over 28,000 families that have traveled in our database and have only been in business for 3 years. We have 4 complaints on this website. Two of these complaints are actually about the company that sold them the travel package. In actually, as an owner, I am very proud of this percentage. I am however, disappointed that you are unhappy and as show of good faith would like to offer you another Orlando certicate for future travel. It is one certificate, for four, in one room, for 3 nights and two Disney tickets for attending the time share presentation. This certicate is open ended, there is not upfront costs, only the terms and conditions apply.