- Report: #1401973
Complaint Review: AC Wholesalers - doral Florida
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Author Confirmed
Why?
AC Wholesalers
8875 NW 26th St doral, 33172 Florida, USA
Phone:
(305) 597-1357
Web:
acwholesalers.com, goductless.com
Categories:
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AC Wholesalers, wholesale group or go ductless NOT A DEALER! FRAUD! former employee, they lie to their customers! doral Florida
First let me state I am a former employee. I was with the company for almost 2 years before deciding to part ways. I know all their dirty secrets and how they operate. First off, THEY ARE NOT A GOODMAN DEALER. Warranty department is some whacked out woman that has to fill out a warranty form that gets sent to a company owned by the owners family member named Gemaire. They are the actual dealer who these people buy from. Therefore, warranty has to go thru them. In turn Gemaire submits the warranty claim on these people's behalf! Thats why it takes no less than a month to get warranty parts.
Secondly, they DO NOT have actual technical support on staff. They have representatives who are taught to ask basic dumb questions such as "are there any error codes flashing?" and my favorite "please read me your refrigerant levels." Based on the info they collect, they run it by about 2-3 people there that can KINDA guess what's going on and suggest on what to do next. PLEASE PLEASE PLEASE keep in mind, no matter what is wrong with the unit you purchased from these scumbags, you WILL NEVER get a full unit replacement. The best they will do if you complain and annoy them enough is a small, embarassing discount, like 5% of your purchase, make you call an installer and waste more money to have them troubleshoot and then make you wait about 45 days for a part which you will HAVE TO PAY SHIPPING FOR. Oh and chances are they will send the wrong part because DUH thats too complicated to get right. Please think of it like this. A company sells you a product online which requires installation by a certified technician. If a part malfunctions or the unit doesnt work when you have it installed, THEY WILL put the blame on the installation. SIMPLE. Trust me, because I saw it too many times, people trying to save a penny buy the units from these people and end up regreting it. You are better off paying a little more money (because you get what you pay for right?) and purchasing locally from an AUTHORIZED DEALER who will also do and warranty the installation. Trust me!!
