Granger
United States of America#2UPDATE Employee
Sun, November 11, 2012
There are several reasons why a particular item will go on clearance. Either we're getting rid of our old stock and making room for our new, the stock is out of season, the event the clothing represents has already passed, etc. Normally if all shirts (like the Austin shirt you described) shrunk for all customers, it is normally recalled, taken off our shelves and sent back to the warehouse.
You probably only received $2.88 for the shirt. If you bought it for $20, that means after you bought it, it went on clearance for $19.88. After that, $14.88, then to $9.88, then to $4.88, then to $2.88. It had to have been on the clearance rack for quite a few months. The only reason we wouldn't give you back the amount you bought it for is if you didn't have the receipt. We would then give you store credit for the price we are selling the shirt at that point in time.
How are the customer service associates able to tell you from the customer who just bought a $2.88 shirt that happened to shrink on them after a first wash and trying to claim he bought it the original price and the person who legitimately paid the full price but waited WAY too long to return it?
I'm not exactly sure your problem with the exercise equipment. If something was wrong, we normally do take it back and offer you an exchange or a refund. You really haven't elaborated on your situation.
-Associate of AS&O