- Report: #531706
Complaint Review: Acai Force Max - Internet Internet
Reported By:
David -
Fishers, Indiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Acai Force Max
22100 E 26th Ave #100 Internet, Internet, United States of America
Phone:
8885912190
Web:
Forcemax.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Acai Force Max Double billed me. Sent shipment 1 month after being cancelled. Lied about shipping date, 3 reps would not let me speak to a supervisor & hung up on me. Internet
I ordered the acaiforce max on 11/1. I canceled it on 11/5 after receiving a different item. I wanted to be sure that I received my acaiforce max in time to send it back. They stated 5 to 7 days. Once again I called & they stated that my account was cancelled & the acaiforce max shipment did not go out for delivery & to send back the ultraclense. I sent back the item per their instructions. I called back to make sure all was terminated. They assured me that there would not be any further shipments.
I checked my credit card statement & I found out that they double billed me along with multiple shipping charges. I called back again. Nothing was resloved so I called my credit card company & disputed the charges.
It is now 12/1 & to my astonishment a shipment of acaiforce max showed up in my mailbox. I immediately called customer service. They stated that this was the trial order that I placed. I instructed them that the order was cancelled almost a month ago & i was suppose to receive this shipment in 5 to 7 days as stated on thier website. The rep stated that the order was shipped out within the time limit & that the USPS delayed the shipment & it was not thier fault. I checked with UPS & the USPS & was informed that the shipment went out on the 25th. 24 days after the order was placed. The rep flat out lied. He stated that I was to be billed almost $90 & there was nothing I could do because the trial period was over. I had enough & asked repeatedly for a supervisor & he stated no each time & then hung up on me.
I called back & went through the same thing with another rep. Once again I asked for a supervisor & he also said no & hung up on me. I called back again & immediately asked for a supervisor & the rep said that she would not escalate the call. She also hung up on me.
I have never been treated like this in my life. How can this company be allowed to do this to consumers & get away with it ?
I checked my credit card statement & I found out that they double billed me along with multiple shipping charges. I called back again. Nothing was resloved so I called my credit card company & disputed the charges.
It is now 12/1 & to my astonishment a shipment of acaiforce max showed up in my mailbox. I immediately called customer service. They stated that this was the trial order that I placed. I instructed them that the order was cancelled almost a month ago & i was suppose to receive this shipment in 5 to 7 days as stated on thier website. The rep stated that the order was shipped out within the time limit & that the USPS delayed the shipment & it was not thier fault. I checked with UPS & the USPS & was informed that the shipment went out on the 25th. 24 days after the order was placed. The rep flat out lied. He stated that I was to be billed almost $90 & there was nothing I could do because the trial period was over. I had enough & asked repeatedly for a supervisor & he stated no each time & then hung up on me.
I called back & went through the same thing with another rep. Once again I asked for a supervisor & he also said no & hung up on me. I called back again & immediately asked for a supervisor & the rep said that she would not escalate the call. She also hung up on me.
I have never been treated like this in my life. How can this company be allowed to do this to consumers & get away with it ?
2 Updates & Rebuttals
Angela
United States of Americaacai force max
#2Consumer Comment
Thu, January 14, 2010
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
Angela
Angela
United States of Americaangela
#3UPDATE Employee
Thu, January 14, 2010
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
