- Report: #1346782
Complaint Review: Acceptance Now - Parkersburg West Virginia
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Author Confirmed
Why?
Acceptance Now
Murdoch Avenue Parkersburg, 26101 West Virginia, USA
Phone:
304-485-1308
Web:
http://www.acceptancenow.com/RAC-Acceptance-Products.html
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Business Rating:
(0)
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Acceptance Now RAC Threatened to call police to come to my house Parkersburg West Virginia
My mom went into Big Sandy Furniture to look at refrigerators. SHe ended up buying one through Acceptance NOW, which is a Finance company in which can loan but charge interest at a higher rate. My mom was 72 years old at the time and was told by the sales person that the payment would be 123.16 a month for 3 years. But did not explan that there were extra charges. The salesperson did not give her a paper copy of the contract but rather said hewould set her up an e-mail so that she could get her contract through the e-mail. well, this never happened. And when we received the first bill it was 152.00 and some change this was back in October of 2015. I worked out of town and was not able to get down to finance company without my mom to get this matter taken care of, because she had signed the contract they would not discuss with me ( daughter) even though I was paying payment. Until around December or so I finally got down and talked with Misty.
She then printed me up a contract and was right , they are now charging us 152.00 plus some change a month for this refrigerator. Now in excess of 15 months and a little over $2,432.00 later, meanwhile, according to them we still have over 1 1/2 years to pay, but because we are 2 weeks behind and they have called my house 3 times a day since 12/15/16 in which is the day the payment was due, started calling at 2:30. My mom had explained to them that she gets paid on the 3rd Wednesday of the month and that's what she has told them from the beginning. Anyways, regardless we are only two weeks behind as of today according to the 15th, but 9 days from the 21st. They sent a pick up truck to repossess the refrigerator at 6:30 p.m.on Friday 12/30/16. My son answered the door and the guy said he was here to pick up the refrigerator and he told the guy he was not getting in my house. The truck driver then called Acceptance Now and they told my son they were going to call the police and have them come to my house and that getting my mother out of bed was not an option. Really?? But immediately after, Acceptance Now called my house and I talked with them and told them that she had recently had a stroke and had fallen and severly hurt herself and they were going to get paid but it was not my priority. She then told me that she needed half the payment or they were taking the refrigerator. I was so mad I told them to come back and get the d**n thing tomorrow. We would gladly clean it out. But I don't feel that after paying that much money, I should have to return it that easily. They misguided my 73 year old mother into a contract that she did not understand or receive a copy of and then take advantage of people. What can I do ?
Beth
Parkersburg, WV
2 Updates & Rebuttals
A little too late
#2Author of original report
Mon, January 02, 2017
Your sales people are rude and obnoxious. They have no morals to customer service, and I will not deal with them any more. Beth Parkersburg, Wv
RAC Employee
Texas,USA
Customer Service
#3UPDATE Employee
Mon, January 02, 2017
Hello, I work for Acceptance Now. We never want our customers to feel this way and we'd appreciate discussing your concerns further so we can do our best to address them. Please give our customer care team a call at 1-800-422-8186. Thank you.
