- Report: #56675
Complaint Review: Accutel 1-800-4-A-PHONE - Dalllas Texas
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Accutel 1-800-4-A-PHONE
7900 John W Carpenter Dalllas, 78744 Texas, U.S.A.
Phone:
800-687-5700
Web:
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Accutel 1-800-4-A-PHONE ripoff, stole, lied, just bs fraudulent ripoff business Dalllas Texas
I'm like allot of people that want to stay away from the giant phone company's cause of prior experiences, but this one was the worst.
Accutel 1-800-4-A-PHONE promises per their commercials they can have you connected within a few days,just call. I called and I paid my $60 connection fee. Everything seemed to go alright. I waited 4 days and no dial tone, so I decided to call. When I called the Rep said they could not find me. So, they tried again and they said it should be connected by the next day.
I tried the my new number at a friends house and it was ringing, so figured it was on. I went home and checked the phone no dial tone. I called again this is like the 7th business day now.
They said it was my inside wiring, but I know for fact it was not, but they said it was. They said they can send a Tech out but if there is a dial tone I would have to pay for the Tech. I said just get the phone on. The Tech comes out and does absolutely nothing and said there was a dial tone and leaves. Note the Tech only checked the outside box. Get this, they charged me for a service plus a Tech fee for no dial tone and they suspended my service that I don't even have.
I talked to a supervisor he refused to offer a refund,cause he said it was a inside problem. The supervisor told me to go look in yellow pages to have someone fix the inside wiring (WTF is this). Yeah, I bought a computer at Dell and decided that Gateway needs to fix my computer.
I just got tired going around loops, I called SBC and now I'm connected. When SBC fixed my line it was an OUTSIDE problem. The Tech never had to come inside my home. I then called back Accutel and they are still refusing to refund my money after I have the paperwork stating what the problem was.
Bottom line Accutel is not a real Phone Company:
Fact: They do not have their own Technicians - they had a contract with SBC but SBC dropped them - I wonder why
Fact: They false advertise and they get away with it
Fact: they have been fined in CA for allot of Illegal stuff - look it up
If you need phone service I suggest you work it out with SBC. They have technicians and they get it going fast. They will give you a comeback credit also.
I screwed up not investigating this company first. This company takes your money for service they can not provide properly. This is theft and their still allowed to do it. I filed a compaint with the FCC, but doesn't seem they will do anything either.
I strongly hope you see this, so you dont have to go through this crap with these thieves.
Paul
78744, Texas
U.S.A.
Accutel 1-800-4-A-PHONE promises per their commercials they can have you connected within a few days,just call. I called and I paid my $60 connection fee. Everything seemed to go alright. I waited 4 days and no dial tone, so I decided to call. When I called the Rep said they could not find me. So, they tried again and they said it should be connected by the next day.
I tried the my new number at a friends house and it was ringing, so figured it was on. I went home and checked the phone no dial tone. I called again this is like the 7th business day now.
They said it was my inside wiring, but I know for fact it was not, but they said it was. They said they can send a Tech out but if there is a dial tone I would have to pay for the Tech. I said just get the phone on. The Tech comes out and does absolutely nothing and said there was a dial tone and leaves. Note the Tech only checked the outside box. Get this, they charged me for a service plus a Tech fee for no dial tone and they suspended my service that I don't even have.
I talked to a supervisor he refused to offer a refund,cause he said it was a inside problem. The supervisor told me to go look in yellow pages to have someone fix the inside wiring (WTF is this). Yeah, I bought a computer at Dell and decided that Gateway needs to fix my computer.
I just got tired going around loops, I called SBC and now I'm connected. When SBC fixed my line it was an OUTSIDE problem. The Tech never had to come inside my home. I then called back Accutel and they are still refusing to refund my money after I have the paperwork stating what the problem was.
Bottom line Accutel is not a real Phone Company:
Fact: They do not have their own Technicians - they had a contract with SBC but SBC dropped them - I wonder why
Fact: They false advertise and they get away with it
Fact: they have been fined in CA for allot of Illegal stuff - look it up
If you need phone service I suggest you work it out with SBC. They have technicians and they get it going fast. They will give you a comeback credit also.
I screwed up not investigating this company first. This company takes your money for service they can not provide properly. This is theft and their still allowed to do it. I filed a compaint with the FCC, but doesn't seem they will do anything either.
I strongly hope you see this, so you dont have to go through this crap with these thieves.
Paul
78744, Texas
U.S.A.
4 Updates & Rebuttals
B
El Paso,Texas,
U.S.A.
Take Action
#2Consumer Suggestion
Thu, July 15, 2004
Hello, [Post a response below] if you want to know how to take action. I will be happy to help you get your moneyback or make them improve the quality of their service by filing proper complaints.
John
Dallas,Texas,
U.S.A.
I agree, this company is no good.
#3Consumer Comment
Thu, April 22, 2004
I had the exact same problem above. They pretty much ripped me off of 60 dollars also. They also charged me me a Technician to check my line and said it was an inside wiring problem. This was not the case, I now how a different phone company and they turned it on without a problem and DID NOT HAVE TO COME INSIDE. I'm going to try to file a lawsuit soon against these people cause they are crooked in everyway. Just a little advise this compnay is a con and the customer service is horrible. If you think this is deal think again, they will screw you in anyway they can.
John
Dallas,Texas,
U.S.A.
I agree, this company is no good.
#4Consumer Comment
Thu, April 22, 2004
I had the exact same problem above. They pretty much ripped me off of 60 dollars also. They also charged me me a Technician to check my line and said it was an inside wiring problem. This was not the case, I now how a different phone company and they turned it on without a problem and DID NOT HAVE TO COME INSIDE. I'm going to try to file a lawsuit soon against these people cause they are crooked in everyway. Just a little advise this compnay is a con and the customer service is horrible. If you think this is deal think again, they will screw you in anyway they can.
Charisma
Marshall,Texas,
U.S.A.
They ripped me off too
#5Consumer Comment
Wed, April 21, 2004
They promise you unlimited long distance, which worked wonderfully for months. Then they changed the way you call, you would first have to call a 1-800 number to access your long distance. Then they put a limit on the amount of calls you can make within a day. Did I forget to mention this was unlimited long distance. I have had their service for quite some time. Sometimes I go 2 or 3 months without receiving a bill. Then they call the day before the bill is due to tell me I am scheduled for disconnection the following day. Now what kind of service is that. You end up having to pay a reconnect charge and instead of the 24 hours they promise you, it is sometimes a week before they re-establish my phone service.
