- Report: #1459759
Complaint Review: Action Appliance Inc. - Aurora Colorado
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Author Confirmed
Why?
Action Appliance Inc.
2290 Chambers Road, Aurora, CO Aurora, 80011 Colorado, United States
Phone:
303 366 1950
Web:
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Action Appliance Inc. Excessive charge for Dishwasher Repair/Repair cancellation. Aurora Colorado
Dishwasher died. Repairman said the repair would cost $402 in addition to the $55 dollar service charge already incurred. We initially agreed to the repair.
After the repairman departed, we realized that it was ridiculous to spend $457 to repair a dishwasher that cost $500. When we received a call that parts were not available and it would take 5 days to get them, we cancelled the repair.
Action Appliamce charged a 25% cancellation fee even though we cancelled on the same day as we agreed to do the repair. (Buyer's Remorse??) We were either going to spend $460 to repair a $500 dishwasher or $157 for having the repairman tell us the dishwasher was dead.
We tried to negotiate a lesser charge (the $55 service charge plus a 10% fee), but Action Appliance was adamant that it was "Office Policy" and no one could authorize a compromise. We think Action Appliance took advantage of us as senior citizens.
