- Report: #603916
Complaint Review: Acura Client Services - Internet
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Acura Client Services
1919 Torrance Ave. 90501 Internet, United States of America
Phone:
800) 382-2238
Web:
www.acura.com
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Acura Client Services Acura Corporation Fail And Neglected To Repair Our Vehicle While It Was Under Warranty Internet
This is the demand they were sent. Damon said by phone, they are not going to anything for us!!!! We will see all of them in Court!!!!!!
To Whom It May Concern,This communication is in reference to the above case and
vehicle.
Any information can be obtained from the Case Manager, known
only to me as Damon.
Damon stated to me that he was noting everything I
discussed with him by phone during the past week. I will not spend anymore
time in regard to this matter. I have spent to many hours, since the defect to
our vehicle was first reported.
I explained to Damon that we are willing to spent $2000.00
to repair, what have been told is needed. We have received a written diagnosis
for a complete Clutch Assembly. We paid approximately
$225.00 for two Acura Dealers to diagnosis the RSX.
Our RSX had, before, during and after the new transmission
was put in, a grinding, shifting and popping out of gear problems. This defect
is well documented, by written, verbal and cell phone records, of conversations
between me, and many individuals that are including, but not limited to, being
directly or indirectly connected to Acura Corporation, their agent and or
agents. Some of the individuals are including but not limited to, the first
Case Manager that handled our complaint, Shawn Manning, the Service Manager at
Morande Acura. Most recently the Service Writer Steve Kuchman & Service Manager
Joseph Fazzina, of Morande Acura, and Damon of Client Services with Acura.
the exact problems we have. There are also 2 separate
Technical Service Bulletins listed on the NHTSA Website, stating the exact
defect we have complained about.
I was told by Damon that Acuras position is that they will
not give us any guarantee
I find that very disturbing, because of the fact, that our
vehicle continued to have grinding, shifting and popping out of gear problems,
as I state previously. The fact that our vehicle has approximately 98,000
miles, has no bearing. This is a known defect and has been, and continues to be
there. According to information given to me by an Acura individual, Clutch
problems have been the main cause of shifting and grinding problems with RSX vehicles.
It appears, we may have had a defective Clutch, not Transmission when it was
replaced.
If a resolution to the defect of our vehicle is not reached
on or before May 20, 2010
We will pursue a legal remedy, Forthwith. In addition
we will file formal complaints with all agencies that oversee Motor Vehicles
Complaints in
Based on the foregoing information, it is our belief, Acura
and its Agent and or Agents
Implied Covenant Of Good Faith And Fair
Dealing
