- Report: #62928
Complaint Review: Acura Of Concord - Concord California
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Acura Of Concord
1340 Concord Avenue Concord, 94520 California, U.S.A.
Phone:
888-371-8041
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Acura Of Concord tricked and lied to us, car dealerships have a reputation for being dishonest and unscrupulous this well-deserved reputation should not excuse a dealership's unethical and illegal sales practices Concord California
On May 29, 2003 (Memorial Day), I went to Acura of Concord to purchase a new car. After test driving and comparing a few cars, I decided on a TL with navigation in a dark gray. I asked the salesman I was working with if one was in stock. He left me on the lot and went in to the office area to check. He came back and said that one would be available the next day. I said
I would like to purchase the car and we went in to the office area to sit down and agree on a price.
Before starting to negotiate, I again asked him if the car I wanted would be available the next day. He took out an inventory sheet and pointed to a VIN number. He reassured me that it was the VIN number of the car I would be buying.
At the end of the negotiation process, the salesman brought out his sales manager to close the deal. I again asked the sales manager if the car would be available the next day. He said that he would go check and went into some back office. He came out and confirmed that the car would indeed be available. With that assurance, I agreed to purchase the car.
After I agreed to buy the car, I had to wait for a couple of hours; I had time to watch most of a college softball game while waiting. After this long wait, and past regular business hours, my salesman comes back and says that the car I had just agreed to purchase was not available. Remember that I've verified three separate times with two different people,including a manager, that the car I want would be available.
The salesman took out the same inventory sheet as before and pointed to a check mark next to the VIN number and said that the check mark indicated the car is in transit and unavailable for purchase. He said that I should either pick a car without navigation or another color. For this inconvenience, they would knock off $100 from the price we had agreed on.
When I indicated I wanted to wait for another car to be delivered, he said that I could not wait for another car because the financing terms would expire that day. When I got home and checked the Acura website, I found that was a lie.
Further more, even though the factory sticker price difference between vehicles with and without navigation was $2150, my salesman insisted that the difference was only $2000. The extra $150 difference in factory sticker price, he explained, was because one car had been sitting on the lot for a long time. Therefore, if I chose a car without navigation, he would only deduct $2100 from the price we had just agreed on. After further complaining, he reluctantly agreed to the $2150 the factory sticker indicated was the correct value for the navigation system.
When I tried to speak with the sales manager about these issues, he was now too busy to deal with me. He kept blowing me off, saying he would "look into it".
I understand that car dealerships have a reputation for being dishonest and unscrupulous. This amplifies the caution a buyer must use when dealing one. However, this well-deserved reputation should not excuse a dealership's unethical and illegal sales practices.
Wonil
Concord, California
U.S.A.
I would like to purchase the car and we went in to the office area to sit down and agree on a price.
Before starting to negotiate, I again asked him if the car I wanted would be available the next day. He took out an inventory sheet and pointed to a VIN number. He reassured me that it was the VIN number of the car I would be buying.
At the end of the negotiation process, the salesman brought out his sales manager to close the deal. I again asked the sales manager if the car would be available the next day. He said that he would go check and went into some back office. He came out and confirmed that the car would indeed be available. With that assurance, I agreed to purchase the car.
After I agreed to buy the car, I had to wait for a couple of hours; I had time to watch most of a college softball game while waiting. After this long wait, and past regular business hours, my salesman comes back and says that the car I had just agreed to purchase was not available. Remember that I've verified three separate times with two different people,including a manager, that the car I want would be available.
The salesman took out the same inventory sheet as before and pointed to a check mark next to the VIN number and said that the check mark indicated the car is in transit and unavailable for purchase. He said that I should either pick a car without navigation or another color. For this inconvenience, they would knock off $100 from the price we had agreed on.
When I indicated I wanted to wait for another car to be delivered, he said that I could not wait for another car because the financing terms would expire that day. When I got home and checked the Acura website, I found that was a lie.
Further more, even though the factory sticker price difference between vehicles with and without navigation was $2150, my salesman insisted that the difference was only $2000. The extra $150 difference in factory sticker price, he explained, was because one car had been sitting on the lot for a long time. Therefore, if I chose a car without navigation, he would only deduct $2100 from the price we had just agreed on. After further complaining, he reluctantly agreed to the $2150 the factory sticker indicated was the correct value for the navigation system.
When I tried to speak with the sales manager about these issues, he was now too busy to deal with me. He kept blowing me off, saying he would "look into it".
I understand that car dealerships have a reputation for being dishonest and unscrupulous. This amplifies the caution a buyer must use when dealing one. However, this well-deserved reputation should not excuse a dealership's unethical and illegal sales practices.
Wonil
Concord, California
U.S.A.
3 Updates & Rebuttals
Tom
Garden Grove,California,
U.S.A.
Why cant you pay the dam suggested retail price????
#2Consumer Comment
Thu, July 24, 2003
I read the whole thing, let me ask you a question. Why would they not sell the car if they truely had it? They want to make a deal right. Even if you were a digger on the deal he would still get payed a mini ($100). If they truely had the car they would have sold it to you. Why invest in somthing they know wont happen. Anyway, the car was probably sold by the other dealer before they could get a chance. For instance your deal and a deal at another dealer are in process for the same car. Whoever finishes first drives it home. I am protecting the dealer because i know this happens since i am a fleet salesman myself. If you walked a mile in a car salesmans shoes you would have a whole different outlook on the situation. Salesman are middle men thats all. This isn't uncommon, in fact today a man drove to my dealer 3 hours to find out that the car he was driving here for was sold earlier that day... sorry but we dont put cars on hold without $$$. If somone wants to buy my cars im not gonna say no. In fact %70 of people lie to salesman anyway, so i hold nothing. They say they are coming down at 6pm and its my day off i come in and wait 2 hours and they dont come because they lied to me so i would hang up the phone. I would prefer they just tell me straight up, why do people waste car dealers time? BTW NOTHING WE DO IS ILLEGAL Why cant you pay the d**n suggested retail price???? You dont go to Albertsons and say hey your asking 2.50 for a loaf of bread ill give you .50 for it. The market would tell you to leave. You know if people payed msrp and stopped thinking they got ripped off then there wouldn't be a problem. Fact of the matter is noone is going to sell you their product at cost, why would they unless they were non-profit... everything has a mark-up so stop complaining about it.
Wonil
Concord,California,
U.S.A.
Did you even read my report?
#3Consumer Comment
Thu, July 24, 2003
Tom, did you even read my report? Sounds like you're just blindly defending an industry known to be dishonest and deceptive. If you read my report, you would realize that two people confirmed three separate times that the vehicle would be available. I even signed an offer sheet for the vehicle I wanted, obligating me to purchase the designated vehicle at the agreed upon price. Only after making me wait past regular business hours, until 7 PM on a holiday, did they inform me that the car they had just agreed to sell me was unavailable. Furthermore, they refused to negotiate for a future delivery. AND they lied and told me that financing terms would expire that day, when the terms were in place for the next month. It is these illegal and unethical selling tactics that I find offensive. Next time you post a rebuttal to a report, take the time to read the report you are responding to.
Tom
Garden Grove,California,
U.S.A.
Very common practice dealerships trade cars to work with customers
#4Consumer Suggestion
Tue, July 22, 2003
When he said the car would be there tomorrow meant that he could get the car from another dealership. Very common practice dealerships trade cars to work with customers. He probably noticed that the car existed, so he wrote it up which isnt uncommon. When you agreed, he probably hit the phones for you and tried to start the trade process. If the dealership he was trading with decided that they would not trade, which isn't inconcievable, he couldn't get the car for you. This might not be entirely his fault. Contact the internet department and have them locate the car for you and go buy it from another dealership.
