Elizabeth
Boise,#2REBUTTAL Owner of company
Sun, January 13, 2008
This is an extremely serious allegation that bears a rebuttal. Thank you for the opportunity to do so. We ARE a very honest reputable company that serves hundreds of clients. We have been in business for nearly 2 years with many of our clients having been with us since the beginning. It seems the main reason for this "fraud" report is that Cassie was not able to register her URL that she wished to have submitted to Search Engines - the "Submit" button was missing. We had beenupdating our Thank You page and somehow the Submit button had inadvertently not been replaced when the update was complete. Unfortunately the file was uploaded and Cassie was frustrated by it. That error has since been fixed and the Submit button is now there so all orders can be processed. (Please note: we also had other clients sign up for our service without the Submit button - they simply emailed their information to us and we were able to process their orders.) She states that she had emailed us and did not receive a response immediately - while it clearly states on our website to "please allow 24 hours for a response to a support question". She also tried phoning and was forwarded to our voice messaging service - it is not a cellphone, but a voice messaging service. We are currently using a voice messaging service because I am out of the country (in Scotland awaiting the birth of my first granddaughter). Many people have left messages and I have returned their calls from here. We are closed for all US Holidays and for the week between Christmas and New Year's day, with our regular business hours being 10 - 6 EST Monday - Friday. We had emailed all of our clients regarding the closure during the Christmas Holiday but neglected to post it on the website. This also has since been updated on the site. Please note that Cassie's order was placed 12/31 - New Years Eve. We received an email from Cassie, also dated 12/31, requesting cancellation of her order. The cancellation was processed 1/1 and refunded the same day. Please note that her fraud allegation was also filed on 12/31 - with NO time allowed for response to her requests from AddYourAd personnel. We have always taken great pride in the services we provide for our clients and work diligently to provide outstanding support. Cassie also states that she had researched our company thoroughly and could "not find ONE negative thing". This does not indicate newness of a company - but stability and competence - and happy clients. Thank you for your time and understanding in this issue - I hope you can see that this an entirely FALSE allegation. Elizabeth [email protected] Boise, Id written in Leuchars, Fife, Scotland