- Report: #1210881
Complaint Review: Adobe Systems Inc. - Internet
-
Author Not Confirmed
Why?
Adobe Systems Inc.
Internet, USA
Phone:
(408) 536-6000
Web:
www.adobe.com
Categories:
Business Rating:
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Adobe Systems, Inc. Adobe Creative Cloud Gets Creative When I Try To Cancel My Membership Internet
I've loved the Adobe product for years. I subscribed to Adobe Creative Cloud over one year ago. Unfortunately, I called in October of 2014 to let them know I wanted to cancel my membership. I was informed that my commitment was an annual one (although I was uninformed of this when I signed up).
I was then "given" two months free membership for staying with the plan through the end of the year i.e. free January and February of this year.
I contacted Adobe today to cancel my membership and was informed that I would have to pay a $250.00 cancellation fee since the annual membership automatically renews.
Again I was not informed of this.
I told them that they could cancel my membership without a fee or they would hear from my attorney. I was then told that my membership was cancelled without a fee.
I believe that the way this was handled in all instances was meant to keep me "on the hook" and that I was deliberately deceived by Adobe.
I will never buy another Adobe product again as a result of the way that I was treated.
I strongly suggest that you be very careful with these people. They aren't to be trusted.
