D
Newport News,#2Consumer Comment
Sun, March 28, 2004
Susan, what a sad story. It looks like the food service mentality has invaded the insurance business in your area. As an agent for a major insurance company for 22 yrs, I HATE to see examples of poor or non-existent customer service and rudeness that you have just experienced. Frankly, it makes us all look bad. I think your solution is the best possible one you can choose. Find an established, family run, and recommended local agency. Ask your friends and neighbors where they have there insurance. When you find your admired friends and relatives hit on the same one twice or more, that should give you a good idea. Start a new relationship with a recommended agent. Long term relationships in the insurance business between their agents and clients are priceless. As for your current agency, I've heard it said that people who've had a great experience with an agency will tell one person, people with a bad experience will tell ten people (in this forum, you've exceeded that). By going with the family agency, and then cancelling your policies with this ridiculously run agency, you will have the opportunity for a little satisfaction. Write a detailed cancellation request (after you've established new ins) to your previous agency. As much as you can, name names and cite examples, and end the letter with your formal request to cancel all of your accounts. Send a copy to the company itself, not the agency, to make sure your cancellation is processed. I hope you find a new agency and get away from these unprofessional policy peddlers... Find a quality, energetic agent that you like who you can count on to look out for you. That's what we do in our agency everyday. You should have a good rapport, like you had with Robert. I hope this information helps you in some way.