- Report: #1459505
Complaint Review: ADT Security LLC Gaithersburg MD - Gaithersburg Maryland
Reported By:
Michael -
Mount Airy, MD, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
ADT Security LLC Gaithersburg MD
45 West Watkins Mill Road Gaithersburg, 20878 Maryland, United States
Web:
https://www.adt.com/local/md/gaithersburg?utm_source=places&utm_medium=md&utm_campaign=gaithersburg
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
ADT Security LLC Gaithersburg, MD ADT Installation was very sloppy and makes my house look horrible Gaithersburg Maryland
Horrible - I had a broken ankle so I could not see what "Caleb" from ADT was doing. Every door/window was done VERY SLOPPY. DId not clean latex from the old security system. Did not take all old security sensors off. Put new sensors where ever was the least amount of work for him - no matter how it looks. Sensors on windows are not all put in correct place and go off during thunder storms. ADT completely ignores our complaints. If you want your windows and doors to look as horrible as ours, then go with ADT. Please see pictures below if you want ADT to make your home look like this.
2 Updates & Rebuttals
Michael
Mount Airy,Maryland,
United States
ADT DOES NOT CARE ABOUT CUSTOMERS
#2Author of original report
Sun, September 09, 2018
All ADT does care what type of issues you have with regard to their services. The just delegate the issue to the local ADT installer. I received a call from Rob Staden at 240.614.4072 from this local office. Since then, I have left 3 messages for him to return my call and he refuses to do so.
Thanks ADT for your customer service.
ADT Security Services
Florida,United States
ADT Security Services
#3UPDATE Employee
Wed, September 05, 2018
Hello Michael. I'm so sorry for the frustration and inconvenience this experience has caused for you and your family. Please email us at [email protected] with the phone number and address for where the service is lcoated so we can assist further. Please feel free to include pictures regarding your dissatisfaction with the installation. Thank you. -Andrew
