- Report: #1466470
Complaint Review: Advance Auto Parts Store #07787 Manager Jon S. - Rochester Pennsylvania
Reported By:
David -
Monaca, Pennsylvania, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Advance Auto Parts Store #07787 Manager Jon S.
816 Ohio River Blvd. Rochester, 15074 Pennsylvania, United States
Phone:
724-987-4976
Web:
https://shop.advanceautoparts.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Advance Auto Parts Store #07787 Manager Jon S. Did not want to match on line price. Would not apply Speed Perks. Would not apply Military Discount. Rochester Pennsylvania
I am a “US NAVY VETERAN”. On November 1st, 2018, I needed to replace my Wiper Blades with New Wiper Blades for my 2013 Ford Escape Titanium. I first began my search online at the Advance Auto website, https://shop.advanceautoparts.com, for “28 inch Rain-X Latitude 2-n-1 Wiper Blades”. The price online for the “28 inch Rain-X Latitude 2-n-1 Wiper Blades” is $17.99. I went to Advance Auto Parts store #07787 in Rochester Pennsylvania, to purchase this item. In the store, they are $25.99, a difference of 44.5 %. Associate Tom began to do my purchase and needed Manager Jon S approval to lower the price. I waited for about 10 to 14 minutes with Associate Tom for this to occur while ManagerJon S. ignored me and took care of 3 other customers before attending to me. The Manager Jon S. did not want to lower the price. He reluctantly lowered the price when I informed him of the “Advance Auto Parts Price Match Guarantee” Policy, which states “[If the customer prefers to purchase the product in the store, Advance Team Members will match the online price.]” He then told me about an in-store special for a cheaper and lower quality inferior set of Blades. He made the comment with a very poor attitude, saying "You are going to pay more for the Rain-X brand". I almost always purchase the Rain-X brand. I also told him I needed the Wiper Blades installed, which is part of their "In-Store Services". I am a “US NAVY VETERAN” and I proudly wear my "US NAVY VETERAN" ballcap whenever I leave my house. Even after presenting my Veteran ID, he would not give me my Military Discount. His exact comment was "It is Double Dipping". I also have a $5.00 "Speed Perk" he never asked for my "Advance Auto Parts" loyalty card nor phone number and he would not apply it to my purchase.
I was treated by Manager Jon S. with without any respect at all during my visit. I have grown sick and tired of his condescending attitude, disrespect, and treating me like an Idiot EVERY time from Manager Jon whenever I shop at this store. On many occasions, if I see him in the store, I will turn around and go to "Auto Zxxx", which is about 225 yards away from Advance Auto, for better service!!!
