Complaint Review: Advanced Apartment Movers - Spring Texas

Advanced Apartment Movers

4231 Spring Cypress

Spring TX

281-350-5096

281-580-5522

Number: 000522651B

Owners Wayne and Wanda Blacklock

Quoted from Wanda

Verified with Wanda

Asked questions of Mona

Movers Doug arrogant and hostile scamming for money on the side

Juan - quiet - never said anything

Pat have talked to on many occasions June 30th and several times sincedid try to diffuse the situationsaid all the things she thought needed to calm the customerscreened the calls I made

I requested a moving quote from Lufkin Tx to Tomball TX on June 30th. I spoke to Wanda (co-owner) about our move. I explained that our household furnishings and my classroom items were in 2 10x 20 storage units. They had been there since the end of April. She wanted an idea of what we had and I gave her a brief rundown of our house. I told her I could not remember everything. She asked how many boxes we had and I could not give her an accurate number. She said that was fine.

I reiterated that we had 2 10x20 storage unitsstuffed with all our belongings400 squ ft full of furniture and other items. I told her about our prior move with a 24 ft truck and how everything would not fit. We needed a BIG truck.. She offered a 32 ft truck and then a 40 ft truckfor the same costI was still not sure if everything would fit but we agreed upon a price of 830.00 and the 40ft truck.

She was well aware of my thoughts on whether the truck would be big enough or not. We also talked about a stop in Diboll, TX to pick up more items and negotiated a price of 905.00. This stop did not work however, due to the truck size and the corner it could not negotiate. I asked for this quote in writing but never received it. I made sure that they realized that we had a 2 story house and gave a description of where items were to be placed. (Masterbedroom downstairs, livingroom down, 2 upstair bedrooms, 1 upstairs gameroom, 1 upstairs exercise room)

I talked to Wanda many times prior to the move. Each time I reintroduced myself and went over all of the particulars of my move. I ALWAYS emphasized the amount of items we had in the 2 10x20 storage units and how packed they were. The price was always the same and she was never able to send me a written quote.

I called to reconfirm our move on the 29ththey gave me a few moments of panic when they could not find my move on the calendar and Wanda was out of the office. They found me and reassured me all was well. They would be leaving Houston at 8a arriving in Lufkin @10a 11a.

June 30th I received a call from Doughe and Juanwere already in Lufkinthey had a job in Longview and stayed in Lufkin the night before. I met up with them at 930a. They did not have the 40ft truck. They had a 32 ft truck trailer. It was not what I had requested. They also had a manifest that showed items for a 10x20 storage unit 1 UNIT not 2.

They said that Wayne the owner said that I only had 1 unit based on the manifest that Wanda gave him and therefore did not need the 40ft truck. He also told the movers that it was too expensive to stop in Diboll. I advised Doug of what I had negotiated and he called Wayne an idiot and Wanda a dingbat. He then advised me that they do not take boxes and other furniture upstairs. I would have to pay them extra. They would leave all boxes in 1 location.

It was a very stressful day of me calling the company and no one would ever call me back. Doug started trying to negotiate me paying he and Juan on the side. He also started talking about leaving items that would not fit. He made me cry on several occasions and I told him that I did not appreciate how I was being treated. I was a teacher and a Christian and did not need this arrogant attitude and uncaring treatment.

We finally made it to Tomball without of a storage unit. They started unloading all my items not taking time with boxes marked fragile. They dumped my microwave on top of a box with framed pictures. A movie hutch with glass doors was broken. Various glassware was broken. A Yankee Candle was broken. A 20 slotted video case was broken. I tv cart has a crack along the side of it. I am still unpacking items and assessing damage. (I have thrown away several of the broken items not thinking about the fact someone might want to see the damages.)

Doug had written a new price list. $980.00. He demanded payment before they finished unloading my furniture. He then talked to me very demeaning and how I threw a Christian attitude at him and cried to get sympathy. I can honestly say that I am a fairly strong person and I had the roughest day a person could have from these people and this company. The owner would not call me all day long even though I left many messages.

The situation became very hostile and felt the need to call my husband to come home from his new job.

I have since called several times to no avail. Pat has promised to send someone over to take boxes upstairs and that never happened. I feel that we paid for a service that we did not receive. What moving company does not take boxes to where they belong? Why did they not bring the bigger truck? Why did the day have to be that stressful? I gave the information requested of me and they did not fulfill their end of the deal. We still had to go back for the rest of our belongings.

UPDATE:

I have contacted them...wanting to send a letter and a list of our broken items...they did not want me to email it...their computer is down...they did not want me to come by the office ...they have a big dog in the front...I have spoken to Pat several times and she would say that they would send someone to help me move the boxes to other rooms...never happened...

Should I file a claim on the CC to dispute the charge? I have never done that before...I hate to pay them for a job not done well...we have items broken and they do not want to even talk to me...I can not get the owner of the company to call me...it is the owner's wife that misquoted me...funny thing...I talked to her many times before the move...she gave me the wrong address...even the wrong name of the company...now that I am moved I can not ever catch her in the office and they must not have given her any of my messages...

I am a very detail oriented person...I was a travel agent for more than 12 years and have been a math teacher for the past 3 years...I try to dot my i's and cross my t's ...I have a hard time believing that this company is not just the biggest scam...They say that they have been in business for 19 years...one of the movers mentioned the day of the move that they usually have 3 moves a week that are like mine...and he is just on 1 crew...they acted like they had multiple crews that work daily.

Please help me with this...if there is nothing you can do I understand...I just hate for people to get away with things like this...

Julie

tomball, Texas
U.S.A.

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