- Report: #1122855
Complaint Review: Advanced Tech Support - Internet
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Advanced Tech Support
Internet, USA
Web:
www.advancedtechsupport.com
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Advanced Tech Support Took over $300 of my money ,I'm on Social Security, to fix my computer but didn't fix anything. Internet
Safecart Customer Service
1-855-432-0727
RE: Purchases from Advanced Tech Support
Ref DRUP-U031231-1LHC $49.87
Ref System Config/Startup $194.99
Ref Monthly Service $14.99/month
Ref Installation of Panda Security System $100.00
I have been having trouble with my computer freezing up constantly and needing to be restarted numerous times of the day. I was contacted online by Advanced Tech Support on 12-2-2013 to help with my computer issues. They said they could fix this problem plus add needed Security Software and add a monthly service for any other problems that may come up in the future. It took hours for them to complete this and I was told that everything was fixed and working properly and that my computer was now secure. The charges noted above totaling $359.85 were withdrawn from my bank account for the work that they said they performed in all those hours.
I waited until 12-14-13 to call them back because the computer was still freezing up exactly the same way it did before their assistance. They again tried to fix the problem by taking hours again to supposedly repair the problem.
After all the hours spent tying up my computer and also my time “holding on the phone”, I had enough of their NOT fixing anything. I called them and told them I wanted my money back because they had not done anything for that kind of money. The gentleman put me on hold to wait for his supervisor and that man was extremely rude and had me on hold while he “removed” the files. I didn’t know until later that he also removed the Panda Security which I paid for.
2 Updates & Rebuttals
Judy
Mesa,Arizona,
Contact you so you can try and fix the computer?
#2Author of original report
Wed, February 12, 2014
You have got to be kidding. After all the hours you spent gaining access to my computer on numerous days by numerous "technical" people, you really want me to call you to have you take control of my computer and do rude things to it to pay me back for complaining? I tried going through you to resolve these issues, and all I received was rude behavior and he took away the Security package I bought.
I am sorry, but I have no intention of letting you have access to my computer again. Needless to say, I do not trust your company's workers.
I just want my money back since I did not receive what you promised me.
Judy Leith
Advanced Tech Support
Florida,Advanced Tech Support
#3UPDATE Employee
Wed, February 12, 2014
Hello
I am very sorry to hear of the recent complications that you have experienced. Advanced Tech Support is dedicated to making our customers happy. We would like to hear from you directly so we can correct any and all issues you are experiencing.
Computers can be very complex and temperamental. We try our hardest to fix these issues the first time around. However there are instances that more time is required to correct a problem. We always stand behind our work at Advanced Tech Support and encourage you to contact us if your computer is not running at optimal levels.
Please reach out to us via one of our official support channels.
To contact one of our support agents please visit our contact page here: http://www.advancedtechsupport.com/contact-us.aspx
You can chat with a live chat support person from 8am to Midnight EST time 7 days a week. If you like you can call us directly at 1-800-978-4501 24 x 7
We truly appreciate your business and look forward to hearing back from you.
Warmest regards,
John Hunter
Advanced Tech Support
