- Report: #175948
Complaint Review: A&E Factory Service - Houston Texas
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A&E Factory Service
16555 Park Row Houston, 77084 Texas, U.S.A.
Phone:
800-9059505
Web:
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A&E Factory Service - Houston ripoff wanted to charge more to replace thermostat than cost of new refrigerator Houston Texas
Haier wine cooler Model BC112G.
Two years old, would not turn compressor off.
Contacted factory, was given A&E Factory Service number.
Called A&E and was told there would be a minumum charge of US$59 just for the visit, not applicable towards service.
Technician came, gave a quote for:
Thermostat, Operating - US$ 160,00
Labor, - US$ 160,00
Basic home call charge, US$ 59,00
TOTAl: US$ 379,00
Comment:
A brand new Haier wine cooler, delivered to the house, all included, costs US$ 323,00 on Amazon.com. Similar prices are found at appliance stores.
Paulo
Manvel, Texas
U.S.A.
Two years old, would not turn compressor off.
Contacted factory, was given A&E Factory Service number.
Called A&E and was told there would be a minumum charge of US$59 just for the visit, not applicable towards service.
Technician came, gave a quote for:
Thermostat, Operating - US$ 160,00
Labor, - US$ 160,00
Basic home call charge, US$ 59,00
TOTAl: US$ 379,00
Comment:
A brand new Haier wine cooler, delivered to the house, all included, costs US$ 323,00 on Amazon.com. Similar prices are found at appliance stores.
Paulo
Manvel, Texas
U.S.A.
5 Updates & Rebuttals
R
Fort Collins,Colorado,
U.S.A.
Thanks for the heads-up
#2Consumer Suggestion
Thu, August 31, 2006
My Kitchenaid built in side by side seems to have the same problem as you described. I checked with Kitchenaid and they have recommended that I contact A&E Factory Service. However, after having read your report which showed up on my Google search, I will avoid this company. Hopefully, companies like this will learn that the Internet and sites like RipoffReport.com will allow consumers and prospective customers to identify a poor service provider and unfair pricing. This will result in lost business for those who don't deliver acceptable service.
R
Fort Collins,Colorado,
U.S.A.
Thanks for the heads-up
#3Consumer Suggestion
Thu, August 31, 2006
My Kitchenaid built in side by side seems to have the same problem as you described. I checked with Kitchenaid and they have recommended that I contact A&E Factory Service. However, after having read your report which showed up on my Google search, I will avoid this company. Hopefully, companies like this will learn that the Internet and sites like RipoffReport.com will allow consumers and prospective customers to identify a poor service provider and unfair pricing. This will result in lost business for those who don't deliver acceptable service.
R
Fort Collins,Colorado,
U.S.A.
Thanks for the heads-up
#4Consumer Suggestion
Thu, August 31, 2006
My Kitchenaid built in side by side seems to have the same problem as you described. I checked with Kitchenaid and they have recommended that I contact A&E Factory Service. However, after having read your report which showed up on my Google search, I will avoid this company. Hopefully, companies like this will learn that the Internet and sites like RipoffReport.com will allow consumers and prospective customers to identify a poor service provider and unfair pricing. This will result in lost business for those who don't deliver acceptable service.
R
Fort Collins,Colorado,
U.S.A.
Thanks for the heads-up
#5Consumer Suggestion
Thu, August 31, 2006
My Kitchenaid built in side by side seems to have the same problem as you described. I checked with Kitchenaid and they have recommended that I contact A&E Factory Service. However, after having read your report which showed up on my Google search, I will avoid this company. Hopefully, companies like this will learn that the Internet and sites like RipoffReport.com will allow consumers and prospective customers to identify a poor service provider and unfair pricing. This will result in lost business for those who don't deliver acceptable service.
Paulo
Manvel,Texas,
U.S.A.
Unbelievable!
#6Author of original report
Tue, February 14, 2006
I wrote Haier and they sent me the part number. A quick search on the internet and the Thermostat that this very dishonest company called A&E Factory Service charged me US$ 160,00 costs in reality US$ 12.98. THIEVES!!! Thermostat Haier Part Number: RF-7350-55 THERMOSTAT Shipping Availability: Usually ships within 24 hours Price: $ 12.98
