- Report: #269087
Complaint Review: A&E Factory Service - McMurray Pennsylvania
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A&E Factory Service
3260 Washington Road McMurray, 15317 Pennsylvania, U.S.A.
Phone:
800-905-9505
Web:
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A&E Factory Service Charged $183 for 5 minutes of labor !!! McMurray Pennsylvania
My refrigerator stopped working so I called Whirlpool Customer service. They gave me an appointment with above company. The service tech came and asked me what was wrong. I told him it just stopped working, and was making a clicking noise. He said it was either the starter relay or the compressor. He checked the relay and found that it was burned out. He went out to his truck,plugged a new one on ,and it worked perfectly. He then attached the back plate and he was done.
He said he felt bad charging me so much,but it was company policy.
I then contacted the company to complain about the labor charge and the lady there said" it is what it is". They go by a code # and they won't change anything.
She then told me I wasn't being charged $183 for labor. $60 was for the service call. There is nothing on my bill that says $60 service call.
I told her I don't mind paying for the service call, But can you lower the labor fee. She told me again It IS What IT Is. After that. I said maybe I should report you to the BBB! I asked her,What do you charge for labor $800 an hour!! That's more than a doctor!
Greg
Columbia, Pennsylvania
U.S.A.
He said he felt bad charging me so much,but it was company policy.
I then contacted the company to complain about the labor charge and the lady there said" it is what it is". They go by a code # and they won't change anything.
She then told me I wasn't being charged $183 for labor. $60 was for the service call. There is nothing on my bill that says $60 service call.
I told her I don't mind paying for the service call, But can you lower the labor fee. She told me again It IS What IT Is. After that. I said maybe I should report you to the BBB! I asked her,What do you charge for labor $800 an hour!! That's more than a doctor!
Greg
Columbia, Pennsylvania
U.S.A.
2 Updates & Rebuttals
Greg R
Columbia,Pennsylvania,
U.S.A.
Mad at charges
#2Author of original report
Tue, August 21, 2007
If it would have been the compressor it would have been under warranty. Like I said, I don't mind the service call fee. It's not listed on the bill that way though. By all the other rip-offs reported on this company, They should be out of business!
Robert
Buffalo,New York,
U.S.A.
House calls
#3Consumer Comment
Tue, August 21, 2007
You were fortunate that it was just a relay instead of the compressor because the relay is a relatively cheap part compared to say, a compressor or compressor motor. Please understand that many places charge a "service call" fee, plus labor, parts, etc. You might have felt better if the bill was more accurately itemized or if the MINIMUM amount the house call was going to cost you was more thoroughly explained before you agreed to the service. I have a minimum "house call" charge of $125 which includes the first hour of labor whether it takes 10 minutes or 60 minutes. Also, that does not include parts, additional labor, or applicable taxes. I make sure my clients understand that ANY house call I make is going to cost a MINIMUM of $125 plus applicable tax. Perhaps they should do the same.
