- Report: #1502730
Complaint Review: Aeromexico -
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Author Confirmed
Why?
Aeromexico
Mexico
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(1)
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Aeromexico FRADULENT CHARGES
I booked a trip prior to COVID19 spent over $800.00 the company offered me a voucher which I agreed to. I then try to use the voucher to rebook my trip and the voucher covered the entire purchase excluding $13.10 so I paid the remaining balance out of pocket and I wake up days later to a ADDITIONAL $171.10 being charged to my account. I have contacted customer service via email, chat and phone.
The phone representative was rude and only offered me ANOTHER FLIGHT VOUCHER or an open ticket. Save yourself the stress and book though another airline their policies are full of ridiculous additional fees for something is beyond your control. I know have to file a dispute with my bank to try to receive my money back.
