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  • Report:  #709990

Complaint Review: Agriya Limited Agrlya Agriya.com Aravind Kumar Agriya.in scriptlance.com smarterscripts.com S.Hariharan agriyain2k Ahsan.in - Chennai, Tamil Nadu Select State/Province

Reported By:
karyn - los angeles, California, United States of America
Submitted:
Updated:

Agriya Limited Agrlya Agriya.com Aravind Kumar Agriya.in scriptlance.com smarterscripts.com S.Hariharan agriyain2k Ahsan.in
16/3, Krishna Street, Nungambakkam, Chennai, Tamil Chennai, Tamil Nadu, 600034 Select State/Province, India
Phone:
+91 44 2820 1133
Web:
www.agriya.com
Categories:
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The programming, software and web development company Agriya (agriya.com) is owned by Ahsan Technologies (ahsan.in). They own tons of sites, they clone, develop and sell numerous website programs as well.

I wanted 3 websites developed complete with back ends that I could control and alter. After searching for quite awhile, I found Aravind Kumar on Agriya.com. I later found out that he goes by many different monikers (including shariharan) on several websites (especially freelance sites), agriyain2k on aim and many more.

Aravind requested that we conduct our conversations on AOL's Aim since the time difference was so great. This way we would both know the other one was around and could receive immediate responses.  After several days of laying out precisely what I needed and expected, Aravind sent me an invoice which I then corrected, sent back to him and received
approval for.

The total invoice was for $6200.00 (for 3 full sites). A 50% deposit ($3100.00) was required before work was to begin. Normally, I would have never gone for this but, at the time; Agriya was all over the internet and upon investigation we discovered that there were many sites created by Agriya. They had a massive web presence and at that time (2007) we
couldn't find any negative reviews.

After I sent my $3100.00 (via Paypal) Aravind continued to bait me stating that they were working on this aspect or that aspect of the sites.  The contract called for a 40 day completion but he sucked me into believing he was on vacation for a week so the work had slowed since he needed to approve everything. After the 60th day, he discontinued answering my IM's and Emails. I later realized how clever this was since Paypal has a 40 day cutoff period for complaints.

I have been emailing and calling them for 4 years and I get NOWHERE. They just give me the run around, they transfer my calls, leave me on hold and eventually take messages or promise to investigate.

4 years and I am still out $3100, it was exactly half of my entire budget so I was never able to open my business.

Whatever you do, NEVER GIVE THESE GUYS ANY MONEY!  I promise, they will steal every last penny! I have copies of emails, invoices and AIM messages to prove all of this!


1 Updates & Rebuttals

Agriya

Chennai,
Other,
India
Acknowledgement and Apology

#2UPDATE Employee

Sun, April 24, 2011

Naturally Agriya was deeply distressed when it learned of this complaint against the company as it is never our intention to "rip off" or "scam" any customers. We are a growing company with 200 staff to support so stealing money isn't part of our business model.

Agriya is over 10 years old and has developed thousands of websites in that time, we are looking to build good working relationships with all our clients and grow and expand as a business. Again, defrauding customers is obviously not conducive to this plan so it is absolutely not something we are engaged in.

We immediately investigated this complaint and discovered to our dismay that the person had reported the truth, the client had sent $3,100 and nothing had been done in return. We understand that this is not acceptable under any circumstance however the mitigating factor in this instance was that the Client Relationship Manager assigned to this project was dismissed from the company and the email and IM details the client was using was for the ex-employee. Since 2007 we do have systems in place to ensure the smooth transition of clients to new CRM's.

The final outcome of the complaint is that once we had established what happened and located the original payment, a full refund was granted to the client.

We do sincerely regret that the client had to resort to publishing a complaint on this website and would like to offer an unreserved apology for the experience. Agriya are taking further steps to ensure that current and future clients don't run in to similar problems.

To date, Agriya has had thousands of positive reviews and testimonials from clients around the world. If you are a potential customer and doing research on Agriya before choosing to hire our company we would like to reference the following website as evidence that this complaint is in the minority:

https://www.scriptlance.com/cgi-bin/freelancers/feedback.cgi?p=lampc

The site above shows over 700 independent reviews where our clients have awarded us 10/10 for service and performance.

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