Agriya
Chennai,#2UPDATE Employee
Sun, April 24, 2011
Naturally Agriya was deeply distressed when it learned of this complaint against the company as it is never our intention to "rip off" or "scam" any customers. We are a growing company with 200 staff to support so stealing money isn't part of our business model.
Agriya is over 10 years old and has developed thousands of websites in that time, we are looking to build good working relationships with all our clients and grow and expand as a business. Again, defrauding customers is obviously not conducive to this plan so it is absolutely not something we are engaged in.
We immediately investigated this complaint and discovered to our dismay that the person had reported the truth, the client had sent $3,100 and nothing had been done in return. We understand that this is not acceptable under any circumstance however the mitigating factor in this instance was that the Client Relationship Manager assigned to this project was dismissed from the company and the email and IM details the client was using was for the ex-employee. Since 2007 we do have systems in place to ensure the smooth transition of clients to new CRM's.
The final outcome of the complaint is that once we had established what happened and located the original payment, a full refund was granted to the client.
We do sincerely regret that the client had to resort to publishing a complaint on this website and would like to offer an unreserved apology for the experience. Agriya are taking further steps to ensure that current and future clients don't run in to similar problems.
To date, Agriya has had thousands of positive reviews and testimonials from clients around the world. If you are a potential customer and doing research on Agriya before choosing to hire our company we would like to reference the following website as evidence that this complaint is in the minority:
https://www.scriptlance.com/cgi-bin/freelancers/feedback.cgi?p=lampc
The site above shows over 700 independent reviews where our clients have awarded us 10/10 for service and performance.