- Report: #1192254
Complaint Review: AH4R - Nationwide
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Author Confirmed
Why?
AH4R
Nationwide, USA
Phone:
317-333-6808
Web:
www.americanhomes4rent.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
AH4R American Homes 4 Rent; Holly Ward This company SUCKS!!!! Indianapolis Indiana
I recetly rented a very nice property through this company. I moved in 9/30 and completed a move-in inspection. There were several items that needed repairing upon which are listed in said report. Today is 12/1 and I have yet to receive the necessary repair.
I've contacted the field manager and the other persons listed by email 4x and have yet to receive a response. Last week I began to make calls to the property manager but the vm box cannot accept messages. The secondary contact person's number list a totally different person. The other phone number is the for the Administrative Asst who goes directly to vm. I've left several messages.
I love my home, but I fear that the customer service and professiionalism of this company is awful. I pay my rent on time and am a good tenant, and I don't feel as if I should have to call someone every day on the hour to receive a response. I also submitted a maintenance request on 11/10 for an issue with the running toilet and sink. The lady on the phone told me to try to fix it! Well, it isn't my responisbility to fix the toilet. It wasnt' a simple repair. The sink wasn't fixed b/c the contractor said he had to get the cost approved. It has been 3 weeks and I've not heard from anyone.
I am thoroughly upset and frustrated with this property management company. I will move to the next step and file a report with the BBB. If at all possible do not rent from this company!
