Andrew
Davie,#2Author of original report
Tue, June 09, 2009
I saw the employee who scratched the screen. He told me that they made him pay for what I deducted from the bill, by taking it out of his pay, little by little, then they fired him. So, they got paid, but I still have a damaged TV. What a scummy company!
Truthbeknown
Ft Lauderdale,#3REBUTTAL Individual responds
Wed, May 06, 2009
You have every right to complain and we believe you. The reputation of this company is common knowledge. I wonder if they do drug testing on their guys? Jimo Ft Lauderdale, Fla
Air Around The Clock
Coral Springs,#4UPDATE Employee
Tue, March 31, 2009
This is an interesting complaint. We did damage the gent lemans TV screen. The replacement screen was ordered and had to be shipped as the availability was limited. Approximately 5 days later it was in our facility and we attempted to contact him to install the screen. This screen is easily replaced and does not need a TV specialist. In the interim he had an attorney contact us in writing about the TV. Numerous attempts were made to contact the customer to install the part and finalize the payment to our company both by our employees and then by our attorney. They have still not responded, an interesting situation considering nine months later he claims it to be almost a year that we did not respond to a posting we did not have knowledge of. Our company does not run away from issues like this, they do not go away. The reputation we have worked for is not indicative of poor follow-up to problems. We would like to rectify this situation, satisfy the customer, receive full payment and get rid of a sizable TV screen that we have no use for and have already paid for. Our attorney is once again been told to contact the representative for this customer, I hope we can get this finished.
Andrew
Davie,#5Author of original report
Fri, March 13, 2009
It has been about a year since Air Around the Clock scratched my Big Screen Television and put an inproper lien against my house for three times what I withheld from payment. On top of all that, they responded to my complaint with the Better Business Bureau, about nine months late, and said they were ready to repair the screen. A Bit Late Guys.
Andrew
Davie,#6Author of original report
Fri, March 13, 2009
It has been about a year since Air Around the Clock scratched my Big Screen Television and put an inproper lien against my house for three times what I withheld from payment. On top of all that, they responded to my complaint with the Better Business Bureau, about nine months late, and said they were ready to repair the screen. A Bit Late Guys.
Andrew
Davie,#7Author of original report
Fri, March 13, 2009
It has been about a year since Air Around the Clock scratched my Big Screen Television and put an inproper lien against my house for three times what I withheld from payment. On top of all that, they responded to my complaint with the Better Business Bureau, about nine months late, and said they were ready to repair the screen. A Bit Late Guys.