- Report: #787524
Complaint Review: Air Quality Control Agency - Lansing Michigan
Reported By:
Mark -
Andover, Massachusetts, Virgin Islands (US)
Submitted:
Updated:
-
Author Not Confirmed
Why?
Air Quality Control Agency
2607 Eaton Rapids Road Lansing, 48911 Michigan, United States of America
Phone:
1-800-667-2366
Web:
www.mitigationsystem.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Air Quality Control Agency (www.mitigationsystem.com) Radon system Lansing, Michigan
In my opinion, Air Quality Control Agency (www.mitigationsystem.com) does not stand behind its Radon remediation system, and its warranty is illusory. In their conversations with me, various representatives of the company promised that their radon remediation system would reduce radon levels in my home to levels below EPA recommended guidelines (4 pCi/L). In its proposal to me, and on their website ("Guaranteed Results") they promised that their radon system would reduce radon levels, but to a more vague level, sometimes described as "Typically . . . below 1" pCi/L, and in other places described as "as close to ZERO as mechanically achievable."
However, when the system did not perform as promised, I was told I would have to pay additional money to have the system altered and improved. The service representative pointed to language in the company's rather convoluted Performance Warranty to support the company's position. I disagree that the Performance Warranty supports the company's position, which, as far as I can tell, can be summarized as follows:
1. The system is warranted to work to reduce Radon to acceptable levels. (Although the EPA and the World Health Organization describe acceptable as less than 4 pCi/L and 2.7 pCi/L, respectively, this company seems to define acceptable as whatever radon level the system in question is able to achieve.)
2. If, for some odd reason, your definition of acceptable is more in line with the EPA's than with the company's, and the system does not reduce the radon levels below 4 pCi/L, you can pay additional money to have alterations done.
3. If the system still does not work to reduce radon levels to acceptable levels, you can pay even more money to have additional alterations done.
4. If the system still . . . . . . You get the idea.
I would avoid this company.
However, when the system did not perform as promised, I was told I would have to pay additional money to have the system altered and improved. The service representative pointed to language in the company's rather convoluted Performance Warranty to support the company's position. I disagree that the Performance Warranty supports the company's position, which, as far as I can tell, can be summarized as follows:
1. The system is warranted to work to reduce Radon to acceptable levels. (Although the EPA and the World Health Organization describe acceptable as less than 4 pCi/L and 2.7 pCi/L, respectively, this company seems to define acceptable as whatever radon level the system in question is able to achieve.)
2. If, for some odd reason, your definition of acceptable is more in line with the EPA's than with the company's, and the system does not reduce the radon levels below 4 pCi/L, you can pay additional money to have alterations done.
3. If the system still does not work to reduce radon levels to acceptable levels, you can pay even more money to have additional alterations done.
4. If the system still . . . . . . You get the idea.
I would avoid this company.
3 Updates & Rebuttals
Tom
Olathe,Kansas,
U.S.A.
question
#2Consumer Comment
Sat, November 12, 2011
I live in an area where radon can be an issue also - I'm just curious what your original readings were and the readings after the mitigation attempt and follow ups - did they decrease any further after the follow ups and how much?
Mark B
Andover,Massachusetts,
Virgin Islands (US)
System still not working
#3Author of original report
Fri, November 11, 2011
After the company made alterations to the system they installed, my radon levels are still above EPA recommendations. The Company is now refusing to return my calls. I am left to conclude, as I stated above, that Air Quality Control does not stand behind their radon mitigation systems and do not honor their warranty.
Mark B
Andover,Massachusetts,
Virgin Islands (US)
Update
#4Author of original report
Wed, October 12, 2011
Today, October 12, 2011, Air Quality Control Agency sent a representative to make some alterations to the system, free of charge. They added another pipe and put plastic over part of the dirt floor in the house. I will update this report in about 2 weeks, after I perform a follow up Radon test.
