- Report: #1496767
Complaint Review: Airbnb - San Francisco California
Reported By:
Jacque and Catherine -
Billings, Montana, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Airbnb
888 Brannan St San Francisco, 94103 California, United States
Phone:
1 (855) 424-7262
Web:
Www.airbnb.com
Categories:
Business Rating:
(0)
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Airbnb Failed to follow own written refund policy . San Francisco California
Hello , I am writing you as I need help or a direction on where to go for help. Me and my wife booked a trip through Airbnb on 3/1/2020 for travel to Australia on 6/3/2020 through 6/10/2020. Late April when covid was at its peak , Australia closed its borders to tourists , and our airline canceled the return flight . On 4/30/2020 we were forced to cancel the place through Airbnb due the above mentioned .
On Airbnb website , they outline their Covid refund policy as "reservations made on or before 3/14/2020 , with a check in date between 3/14/2020 and 6/30/2020, May cancel before checkin. This means guests who cancel under the policy will receive a full cash refund.” They are refusing to refund us , except $10.71 , out the $347.31 we paid out . This is absolutely unjust and it goes against their posted refund policy . Can you guys help, or can you direct me to somewhere that can?
