- Report: #1029565
Complaint Review: Airtouch Cellular - St. Louis Missouri
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Author Not Confirmed
Why?
Airtouch Cellular
P.O.Box 790293 St. Louis, 63179-0293 Missouri, U.S.A.
Phone:
1-800-247-8682
Web:
N/A
Categories:
Business Rating:
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Airtouch Cellular Service
In August 1999 I purchased a Motorola Cell Phone. Being a recent widow, my children wanted me to do this. I explained to the salesperson that I would not be using it for anything other than 911 and wanted that programed on the Quick Key. The Salesperson signed me up with Airtouch basic service for 9.93 per month. I have recently learned that 911 answers any call regardless of whether you have a particular service. Therefore, I call Airtouch to cancel. I was informed that would cost me $300 surcharge if I cancelled before August of 2001. I told them most emphaticly that I was not told that at the time of purchase and I had no intention of paying that. He replied that it was in the information mailed to me after they set up the account. I, of course, maintained that was AFTER THE FACT and had no intention of paying this rip-off. He then said they would just send it to collection.
I HAVE BEEN IN BUSINESS MOST OF MY ADULT LIFE AND HAVE WORKED DILIGENTLY TO GUARD OUR CREDIT STATUS AND WILL CONTINUE TO DO THAT AS A WIDOW. But I am not naive enough to believe one such incident can ruin a 50 year four star credit rating and refuse to be intimidated. This is exploitation and I have filed a report with the proper BBB office and am sending a notice of my actions to Airtouch. If they are contracting with agents they need to be responsible for the actions of those agents.
I HAVE BEEN IN BUSINESS MOST OF MY ADULT LIFE AND HAVE WORKED DILIGENTLY TO GUARD OUR CREDIT STATUS AND WILL CONTINUE TO DO THAT AS A WIDOW. But I am not naive enough to believe one such incident can ruin a 50 year four star credit rating and refuse to be intimidated. This is exploitation and I have filed a report with the proper BBB office and am sending a notice of my actions to Airtouch. If they are contracting with agents they need to be responsible for the actions of those agents.
