Alan
United States of America#2Author of original report
Wed, August 22, 2012
My wife received a call from the owner of Alaglass today and he seems to be genuinely concerned about the troubles I have had. He indicated that the warranty was still in effect for the pool and he will work to resolve the problems with the concrete decking around the pool. I will post additional comments as to the progress of this work. I'm sure he will address this with the local Alaglas company so other customers won't have to go through this.
The conversation my wife had with him made her feel as though he really cares about the customer and making things right with us and we appreciate him reaching out to us.