- Report: #1009006
Complaint Review: Alamo rent a car San Diego - San Diego California
Reported By:
Alex -
Bonsall, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Alamo rent a car San Diego
2942 kettner blvd San Diego, 92101 California, United States of America
Phone:
6192170311
Web:
https://www.alamo.com/en_US/car-rental/locations/destinations/us/san-diego-california.html
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Alamo rent a car San Diego FALSE damage charges/ untrustworthy front desk associate San Diego, California
Report Attachments
After getting a great deal on carrentals.com I locked in a great price with Alamo for a large van in San Diego. After check-in, I proceeded to pick up the 12 seater van. The van seemed to be in perfect order and I trusted the workers at Alamo had conducted their own inspection. While this wasn't my first time renting a vehicle, it was my first time renting with Alamo. Other companies (enterprise) have inspected the vehicle before departure in order to establish a sense of thoroughness. Needless to say there wasn't an initial inspection conducted, I was late to pick up my colleagues and my sense of urgency and also trust established through other companies didn't trigger a thorough inspection on my behalf.
I drove the Van to the destination and parked the car for the whole day at the hotel. The next day I drove back to San diego and returned the car on the following day. Upon entering the Alamo lot the drop off attendant inspected the vehicle with thoroughness that was not conveyed in the same manner when i first picked up the vehicle. The inspector noted a small dent on the bumper that clearly was there previously and iterated that it would need revision. I was sent to the front counter to check out. I then came in contact with Jonathan who agreed that it was probably a dent from a previous renter and that charges would no be pursued due to how small the dent was.
While i did feel assured, I also felt they were being slightly untrustworthy so I called their contact center and asked if there was a claim made. During multiple calls for two weeks they assured me that everything was fine. Today, I received a letter to contact their damage recovery unit. The dent that wasn't a problem is 450 dollars.
I am writing this because I am disappointed in my rental experience with Alamo. Despite the charges which I am currently disputing It is troubling that Alamo colleagues deceive their customers through false appeasement. If there had been a strong initial inspection that mirrored the return inspection then I would feel less inclined to question their later claims. Also, wouldn't a strong initial inspection create a feeling of genuine care for the renter? I know without a doubt that the dent on the vehicle was there before I rented the van due to securing the vans location throughout the trip. I only wish I could have understood my error in not inspecting the vehicle with shrewd scrutiny. It is clear that I probably wont rent from Alamo ever again due to the untrustworthy business practices exercised from this company.
I drove the Van to the destination and parked the car for the whole day at the hotel. The next day I drove back to San diego and returned the car on the following day. Upon entering the Alamo lot the drop off attendant inspected the vehicle with thoroughness that was not conveyed in the same manner when i first picked up the vehicle. The inspector noted a small dent on the bumper that clearly was there previously and iterated that it would need revision. I was sent to the front counter to check out. I then came in contact with Jonathan who agreed that it was probably a dent from a previous renter and that charges would no be pursued due to how small the dent was.
While i did feel assured, I also felt they were being slightly untrustworthy so I called their contact center and asked if there was a claim made. During multiple calls for two weeks they assured me that everything was fine. Today, I received a letter to contact their damage recovery unit. The dent that wasn't a problem is 450 dollars.
I am writing this because I am disappointed in my rental experience with Alamo. Despite the charges which I am currently disputing It is troubling that Alamo colleagues deceive their customers through false appeasement. If there had been a strong initial inspection that mirrored the return inspection then I would feel less inclined to question their later claims. Also, wouldn't a strong initial inspection create a feeling of genuine care for the renter? I know without a doubt that the dent on the vehicle was there before I rented the van due to securing the vans location throughout the trip. I only wish I could have understood my error in not inspecting the vehicle with shrewd scrutiny. It is clear that I probably wont rent from Alamo ever again due to the untrustworthy business practices exercised from this company.
4 Updates & Rebuttals
Alamo Rent A Car
St. Louis,Missouri,
USA
Alamo Rent a Car Reply
#2UPDATE Employee
Wed, February 06, 2013
I would like to discuss this further to see if I can offer some assistance. Please email me at care[at]alamo.com with the complete details, exact renting location, and any rental agreement or claim numbers. I look forward to hearing from you soon, thank you. (Chris)
Jim
Orlando,Florida,
USA
Oh Please...
#3Consumer Comment
Wed, February 06, 2013
YOU failed to do a pre-rental inspection and you even admitted that in your fault finding diatribe. There was pre-existing damage which YOU the renter should have seen and reported before taking the car
Now, you want to blame them for what YOU very obviously failed to do. All the other excuses you feebly provided DOES NOT excuse you from 100 % culpability in this matter. Grow up and act like an adult and before its even mentioned, I don't work for them.
Jim
Orlando,Florida,
USA
Oh Please...
#4Consumer Comment
Wed, February 06, 2013
YOU failed to do a pre-rental inspection and you even admitted that in your fault finding diatribe. There was pre-existing damage which YOU the renter should have seen and reported before taking the car
Now, you want to blame them for what YOU very obviously failed to do. All the other excuses you feebly provided DOES NOT excuse you from 100 % culpability in this matter. Grow up and act like an adult and before its even mentioned, I don't work for them.
Alamo Rent A Car
St. Louis,Missouri,
USA
Customer Concern
#5UPDATE Employee
Tue, February 05, 2013
Hello Alex,
Thank you for bring this to our attention . As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at care[at]alamo.com with complete details including your contact information, rental agreement and your "DX" or damage claim number and any further information regarding this incident.
When emailing, please list Reference Number 130205-000652 in the subject line. We look forward to hearing from you.
Sincerely,
Amelia
Social Media Coordinator
