Complaint Review: Alaska Airlines - Seattle Washington

From what I can assertain from your story, you travelled from Vancouver, BC, via LAX, to LaPaz, MX on two different airlines, the first being Alaska Airlines. As a former employee of Alaska I also know that they discontinued service to LaPaz three years ago so you had to be on a different airline from LAX to LAP. Since you filed your lost baggage claim in LAX on your outbound date of travel I can assume that you bought 2 separate tickets, one from Alaska and the other from the airline that carried you to LaPaz, which made it necessary for you to claim your bag from Alaska in LAX and re-check it with the other carrier. This whole situation could have been avoided if you had spent a few extra dollars and used a travel agent who would have issued you a conjunctive ticket which would have allowed Alaska to check your bag from Vancouver all the way to LaPaz, assuming Alaska has an agreement with the other airline to transfer your bag. By being your own travel agent in this case you complicated matters for yourself. Alaska has no responsibility to reimburse you whatsoever. You purchased a ticket from them to go from YVR to LAX. As far as Alaska is concerned, their responsibility ends there. If your destination had been in the greater L.A. area and your bags were delayed, they would have been delivered to you by a courier service at your destination. No airline is obligated to to check your bags through to a destination other than what you are ticketed for unless you are holding a single ticket issued for your entire itinerary.

From what I can assertain from your story, you travelled from Vancouver, BC, via LAX, to LaPaz, MX on two different airlines, the first being Alaska Airlines. As a former employee of Alaska I also know that they discontinued service to LaPaz three years ago so you had to be on a different airline from LAX to LAP. Since you filed your lost baggage claim in LAX on your outbound date of travel I can assume that you bought 2 separate tickets, one from Alaska and the other from the airline that carried you to LaPaz, which made it necessary for you to claim your bag from Alaska in LAX and re-check it with the other carrier. This whole situation could have been avoided if you had spent a few extra dollars and used a travel agent who would have issued you a conjunctive ticket which would have allowed Alaska to check your bag from Vancouver all the way to LaPaz, assuming Alaska has an agreement with the other airline to transfer your bag. By being your own travel agent in this case you complicated matters for yourself. Alaska has no responsibility to reimburse you whatsoever. You purchased a ticket from them to go from YVR to LAX. As far as Alaska is concerned, their responsibility ends there. If your destination had been in the greater L.A. area and your bags were delayed, they would have been delivered to you by a courier service at your destination. No airline is obligated to to check your bags through to a destination other than what you are ticketed for unless you are holding a single ticket issued for your entire itinerary.

From what I can assertain from your story, you travelled from Vancouver, BC, via LAX, to LaPaz, MX on two different airlines, the first being Alaska Airlines. As a former employee of Alaska I also know that they discontinued service to LaPaz three years ago so you had to be on a different airline from LAX to LAP. Since you filed your lost baggage claim in LAX on your outbound date of travel I can assume that you bought 2 separate tickets, one from Alaska and the other from the airline that carried you to LaPaz, which made it necessary for you to claim your bag from Alaska in LAX and re-check it with the other carrier. This whole situation could have been avoided if you had spent a few extra dollars and used a travel agent who would have issued you a conjunctive ticket which would have allowed Alaska to check your bag from Vancouver all the way to LaPaz, assuming Alaska has an agreement with the other airline to transfer your bag. By being your own travel agent in this case you complicated matters for yourself. Alaska has no responsibility to reimburse you whatsoever. You purchased a ticket from them to go from YVR to LAX. As far as Alaska is concerned, their responsibility ends there. If your destination had been in the greater L.A. area and your bags were delayed, they would have been delivered to you by a courier service at your destination. No airline is obligated to to check your bags through to a destination other than what you are ticketed for unless you are holding a single ticket issued for your entire itinerary.

From what I can assertain from your story, you travelled from Vancouver, BC, via LAX, to LaPaz, MX on two different airlines, the first being Alaska Airlines. As a former employee of Alaska I also know that they discontinued service to LaPaz three years ago so you had to be on a different airline from LAX to LAP. Since you filed your lost baggage claim in LAX on your outbound date of travel I can assume that you bought 2 separate tickets, one from Alaska and the other from the airline that carried you to LaPaz, which made it necessary for you to claim your bag from Alaska in LAX and re-check it with the other carrier. This whole situation could have been avoided if you had spent a few extra dollars and used a travel agent who would have issued you a conjunctive ticket which would have allowed Alaska to check your bag from Vancouver all the way to LaPaz, assuming Alaska has an agreement with the other airline to transfer your bag. By being your own travel agent in this case you complicated matters for yourself. Alaska has no responsibility to reimburse you whatsoever. You purchased a ticket from them to go from YVR to LAX. As far as Alaska is concerned, their responsibility ends there. If your destination had been in the greater L.A. area and your bags were delayed, they would have been delivered to you by a courier service at your destination. No airline is obligated to to check your bags through to a destination other than what you are ticketed for unless you are holding a single ticket issued for your entire itinerary.