- Report: #190746
Complaint Review: Alaskan Quality Services Heating Air Conditioning - Tempe Arizona
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Author Confirmed
Why?
Alaskan Quality Services Heating Air Conditioning
640 S River Drive Tempe, 85281 Arizona, U.S.A.
Phone:
480-446-7788
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
Alaskan Quality Services Heating Air Conditioning Ripoff paid for services that were never rendered Tempe Arizona
Signed-on to their P.M.A., which was to provide service checks, adjustments to include parts that was not honored and services never performed. Contacted many times to no avail. Today (09May06/1415hrs) spoke with Daniel who stated he was district area manager who offered an extension, free of charge? This was insulting since they owe me. Had to seek another company due to their lack of business ethics and commitment. Requested a refund, which was refused & told there was nothing more they could do. Have filed complaints with the Arizona Board of Contractors & the Better Business Bureau, since I do have all proper documentation. Strongly advise staying away from this company. They may be an honored Trane dealer, but more than likely due solely to sales.
Moises
Mesa, Arizona
U.S.A.
Moises
Mesa, Arizona
U.S.A.
3 Updates & Rebuttals
flyxnaz
PHOENIX,Arizona,
United States of America
True Customer Service
#2General Comment
Thu, October 27, 2011
I am reading this complaint rebuttal and notice that Alaskan Home Services says they have 32 years of happy customers, Then why should the Customer have to call to remind Alaskan about coming out to Honor thier service contract. It they were truely a customer service drivin company they would make the reminders on their own and contact the home owner they have a contract with. We do live in an age where computers will set up reminders and appt's don't we?
Moises
Mesa,Arizona,
U.S.A.
Shame On The Rebuttal From Alaskan Quality Services
#3Author of original report
Wed, April 16, 2008
The rebuttal from the Alaskan is an outright lie, period. Want proof? Ask them for the documentation showing their calls &/or visits, much less attempts. And for their rebuttal to say I never called to schedule services - wrong again. I called countless times to find-out why my contract with them was not being honored, being shunned every time. I have the phone records to prove this. On the other hand, the current company that does take care of our HVAC (Stanley Home Services, LLC, 480-458-5668) due to Alaskan's incompetence, calls a minimum of twice per quarter for check-ups, along with scheduling service calls for the spring & summer. They are terrific, which is the exact opposite of what I received from Alaskan, for far less. I absolutely recommend them. We also receive the same quality of service from Bulwark Extermination. For Alaskan to post an outright lie is dishonorable at best - Shame on them.
Ron
Tempe,Arizona,
U.S.A.
Response to customers remarks
#4REBUTTAL Owner of company
Wed, April 16, 2008
all services were honored, customer never called to schedule tune ups. we are a very respectable company that has been servicing the valley for over 32 years. i strongly disagreee with the customer remarks.
