- Report: #237738
Complaint Review: ALL MY SONS MOVING & STORAGE - HOUSTON Texas
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ALL MY SONS MOVING & STORAGE
9550 W. WINGFOOT RD, STE 190 HOUSTON, 77041 Texas, U.S.A.
Phone:
832-375.0400
Web:
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ALL MY SONS MOVING & STORAGE - HOUSTON, TX GROSSLY INFLATED BILL!! HOSTILE, BELLIGERENT OWNER DAVID QUEEN! HORRIBLE SERVICE. called Houston Police Department then I got my property. HOUSTON Texas
I was billed nearly 4 times what I was quoted to move our personal goods.($1,943) It took the crew more than twice as long as they had advised, even throughout the move-they repeated several times, "we'll be done in an hour or two. When I returned from work after 5pm, they were still there and had started before 9am.
When the bill came, it included even more 'SURPRISE' charges, $120 for fuel for an 11 mile trip, $100 for boxes of which there were 10 medium size provided. My dispute letter was returned with a call from the local owner, who was extremely argumentative, rude, and inflexible. He removed the fake fuel charge and half the box charges-$167.
I went to their office/warehouse to retrieve some of my property and was told there would be more labor charges and they'd have to go through all my stuff to find specific items as it wasn't itemized in inventory.
When I returned with another moving company to move my property from 'the extortionists', they refused to allow me inspection until I signed off on all inventory that it was not damaged. When I refused to sign until having the right to inspect my property, the owner went 'balistic' again and screamed for me "to get the f*&%" out of his office and leave.
I ultimately had to call the Houston Police Dept and request they dispatch an officer to obtain my goods. The other company moved the same property to 2 seperate locations after having to uppack and repack it from the 'rip-off' company and the job was done in 1/3 the time for 1/3 the cost.
NEVER, NEVER, EVER, USE ALL MY SONS MOVING & STORAGE. ...AND IF YOU EVER MEET THE OWNER, DAVID QUEEN, TELL HIM I SAID HE'S AN ___________!
Tim
HOUSTON, Texas
U.S.A.
When the bill came, it included even more 'SURPRISE' charges, $120 for fuel for an 11 mile trip, $100 for boxes of which there were 10 medium size provided. My dispute letter was returned with a call from the local owner, who was extremely argumentative, rude, and inflexible. He removed the fake fuel charge and half the box charges-$167.
I went to their office/warehouse to retrieve some of my property and was told there would be more labor charges and they'd have to go through all my stuff to find specific items as it wasn't itemized in inventory.
When I returned with another moving company to move my property from 'the extortionists', they refused to allow me inspection until I signed off on all inventory that it was not damaged. When I refused to sign until having the right to inspect my property, the owner went 'balistic' again and screamed for me "to get the f*&%" out of his office and leave.
I ultimately had to call the Houston Police Dept and request they dispatch an officer to obtain my goods. The other company moved the same property to 2 seperate locations after having to uppack and repack it from the 'rip-off' company and the job was done in 1/3 the time for 1/3 the cost.
NEVER, NEVER, EVER, USE ALL MY SONS MOVING & STORAGE. ...AND IF YOU EVER MEET THE OWNER, DAVID QUEEN, TELL HIM I SAID HE'S AN ___________!
Tim
HOUSTON, Texas
U.S.A.
1 Updates & Rebuttals
Cynthia
Addison,Texas,
U.S.A.
Cynthia M. Taylor
#2UPDATE Employee
Mon, March 05, 2007
It's our commitment to make sure every one of our customer's moves goes goes as smoothly as possible. In some instances, like this one a customer may feel that their expectations were not fulfilled. We apologize for negative experience that you described in your report. We strive to be judged by the quality of our moves and in those few cases where a customer is unhappy about anything, whether right or wrong, we ask that you judge us by our willingness to always find a reasonable solution. Mr. Tim, if you have any damage as a result of your move with All My Sons Moving & Storage Houston location, please feel free to call me at 1-800-934-9478. I am very sorry about any mistreatment that you endured. Please know that the person who mistreated you is no longer a representative of the All My Sons Houston location. They are under new management. Call me if I may be of any further assistance to you and please accept my sincere apologies on behalf of the All My Sons Moving & Storage Houston location.
