Cynthia
Addison,#2UPDATE Employee
Mon, March 05, 2007
It's our commitment to make sure every one of our customer's moves goes goes as smoothly as possible. In some instances, like this one a customer may feel that their expectations were not fulfilled. We apologize for negative experience that you described in your report. We strive to be judged by the quality of our moves and in those few cases where a customer is unhappy about anything, whether right or wrong, we ask that you judge us by our willingness to always find a reasonable solution. Mr. Tim, if you have any damage as a result of your move with All My Sons Moving & Storage Houston location, please feel free to call me at 1-800-934-9478. I am very sorry about any mistreatment that you endured. Please know that the person who mistreated you is no longer a representative of the All My Sons Houston location. They are under new management. Call me if I may be of any further assistance to you and please accept my sincere apologies on behalf of the All My Sons Moving & Storage Houston location.