- Report: #27907
Complaint Review: ALL TUNE AND LUBE - NORFOLK Virginia
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ALL TUNE AND LUBE
892 E. LITTLE CREEK RD. NORFOLK, 23503 Virginia, U.S.A.
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ALL TUNE AND LUBE, MOTORMATES ripoff swindler NORFOLK Virginia
In early august of 2002, I called All Tune and Lube/Motormates for a quote on having a rebuilt engine installed in my 1993 Nissen Altima. I was quoted a price of $2600.00 by Chuck, the manager.
This was to enclude the basic engine installation. We also agreed on a reduced price for installing both CV joints on the car, since the CV joints had to be removed anyway under the original labor cost.
I also requested that the front transmission seal be replaced while the engine as out. The car was kept by them for over three weeks. I had told them that my son needed the car inorder to attend college in late august.
I was told that they would work something out if it was not ready. I took this as implying that transportation for my son would be provided. The car was not ready in time and they came up with no offer or solution to his transportation problem.
He had to pay others to get him back and forth to school until the car was finished. On saturday,august 24,2002, I went to check on the car. It was not done. I was told that it would be ready by 3 P.M. that afternoon. I asked for the final amount due on the bill so that I could make an electronic money transfer to my account and write them a check at 3P.M., when I returned for the car. I also presented a $100.00 savings coupon for the engine installation and asked if I could use it.
Justin, the assistant manager told me yes, and made the deduction from the bill and printed out a copy of the bill for me. When I returned at 3P.M., the car was still not ready. I waited until it was done (over an hour.
When it came time to write the check for the final payment, I was told by Justin, that Chuck, the manager would not accept the coupon, because I had not shown it to him when I ordered the work to be done. He then pointed to a small sign, hidden behind the computer, in a corner, (not clearly visable without searching for it) that stated that coupons had to be presented at the beginning of the job.
I told him that the sign was not apparent and that it shouldn't make any difference on the price, unless they had planned on increasing my cost of the job inorder to cheat me out of the value of the coupon to start with.
I also stated that I felt that the $110.00 that they had charged me for waste disposal was inflated. I payed the addition $100.00 and left. What these people do is bait you with smooth talk and once they get the job, your screwed
Carl
Norfolk, Virginia
This was to enclude the basic engine installation. We also agreed on a reduced price for installing both CV joints on the car, since the CV joints had to be removed anyway under the original labor cost.
I also requested that the front transmission seal be replaced while the engine as out. The car was kept by them for over three weeks. I had told them that my son needed the car inorder to attend college in late august.
I was told that they would work something out if it was not ready. I took this as implying that transportation for my son would be provided. The car was not ready in time and they came up with no offer or solution to his transportation problem.
He had to pay others to get him back and forth to school until the car was finished. On saturday,august 24,2002, I went to check on the car. It was not done. I was told that it would be ready by 3 P.M. that afternoon. I asked for the final amount due on the bill so that I could make an electronic money transfer to my account and write them a check at 3P.M., when I returned for the car. I also presented a $100.00 savings coupon for the engine installation and asked if I could use it.
Justin, the assistant manager told me yes, and made the deduction from the bill and printed out a copy of the bill for me. When I returned at 3P.M., the car was still not ready. I waited until it was done (over an hour.
When it came time to write the check for the final payment, I was told by Justin, that Chuck, the manager would not accept the coupon, because I had not shown it to him when I ordered the work to be done. He then pointed to a small sign, hidden behind the computer, in a corner, (not clearly visable without searching for it) that stated that coupons had to be presented at the beginning of the job.
I told him that the sign was not apparent and that it shouldn't make any difference on the price, unless they had planned on increasing my cost of the job inorder to cheat me out of the value of the coupon to start with.
I also stated that I felt that the $110.00 that they had charged me for waste disposal was inflated. I payed the addition $100.00 and left. What these people do is bait you with smooth talk and once they get the job, your screwed
Carl
Norfolk, Virginia
2 Updates & Rebuttals
Carl
NORFOLK,Virginia,
U.S.A.
JUSTICE FOR CHARLES " CHUCK" PERRY. NORFOLK, VIRGINIA
#2Author of original report
Wed, April 16, 2008
CHARLES, "CHUCK " Perry, it seems has had another day in court, (reference :Pilot on Line , Norfolk, Va. dated 4/16/2008). Will he receive his just punishment this time. In the past he has gotten off "light" and his victims have paid the price in many ways. It seems that "Chuck" is looking at a 2 to 20 year prison sentence for his crimes. Will he only get a slap on the hand again, and only serve 2 years or will he receive at least 10 FULL years for the crimes he has committed. And what about the All Tune and Lube "Machine" that has steadily supported "Chuck" all of these years? (I am assuming because he brought in big bucks for thier organization) What about thier moral responsibility? When "Chuck" ripped me and my family off, the "Machine" was no where to be found. We received no support from them. ALL TUNE AND LUBE, YOU SHOULD FEEL PROUD OF YOUR MAN CHARLES "CHUCK", "CHUCKY", PERRY. Every time I drive past one of your franchises, my stomach "turns".
LOW LIFE
#30
Fri, August 30, 2002
During a conversation with Charles Perry, on 8/30/2002, Mr. Perry ( and I use the term Mr. very loosely) indicated that he would fire Justin , if he had to give me $100.00 for the coupon that I had attempted to redeem.
