- Report: #11980
Complaint Review: All Tune and Lube - Waco Texas
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Author Not Confirmed
Why?
All Tune and Lube
4600 West Waco Dr. Waco, 76708 Texas, U.S.A.
Phone:
254-776-5185
Web:
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All Tune in Lube in Waco Texas ripoffs
I brought my 77 buick La saber into this establishment for a minor tune-up which consisted of an oil change ,a check of all the filters, and the the plugs changed. My car was running pretty well when I brought it in I just knew it had been a while since all of the above mentioned had been done. After they had fininished they had an exceedingly long list of things that where very wrong with my car. Some of which I had just had done (my brakes had just been re-shoed and bled). They proceeded to tell me that my brakes where so bad that I would probably kill someone that very day because they would fail.(<- thier exact words were "it's not about they money...We dont want you to go hit some little kid because they fail..we are just worried about your saftey". I did not believe them so I paid and left.. as soon as I drive a few blocks my car starts sputtering and missing really bad then proceedes to die all together (I had to restart it 3 times before I got home which is only about 2 miles from All Tune and Lube) When I get home I call my friend who is a licenced mechanic and ask him to look it over he tells me that the plugs are in the wrong fireing order and that my brakes look great! I gave him the list of stuff that they said was broken or needed replacing which about 90% of didn't need to be done or in some cases my model of car didn't even have!!
Never Ever go to this place
Never Ever go to this place
1 Updates & Rebuttals
Jay
Waco,Texas,
U.S.A.
if the customer followed this procedure he/she might have received some satisfaction
#2REBUTTAL Owner of company
Thu, April 08, 2004
I just happened on this "Rip Off" report and did not no it existed. I don't know the name or the date of the report so it is difficult to verify this person's problem bu I do have some comments and suppositions: 1.) Our business is a member of the Better Busines Bureau in Waco and I have no record that the customer filed a complaint with them. Perhaps if the customer followed this procedure he/she might have received some satisfaction. 2.) The customer mentioned that he/she had "my licensed mechanic" look at the car.I question why he/she didn't have this licensed mechanic work on the 1977 Buick prior to bringing it to our shop. I need more info to properly and correctly respond to this allegation. Thank you for your consideration.
