- Report: #142020
Complaint Review: All Types Of Roofing By Rocky - Hackettstown New Jersey
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All Types Of Roofing By Rocky
Po Box 7201 Hackettstown, 07840 New Jersey, U.S.A.
Phone:
908-850-3328
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All Types Of Roofing By Rocky, Rocky Roofing, Roofing By Rocky ripoff, shoddy workmanship, refusal to uphold guarantee Hackettstown New Jersey
In 2001, Rocky roofing redid the roof on my home, it came with a 10 year guarantee on labor and 25 year on materials. Dec 2004 the roof started leaking badly, we called for two weeks but got no answer. We sent him a registered letter which came back. I finally got a call from him after two weeks and before he even came out to see the problem he blamed it on me! Some how I damaged my roof on purpose he said. After much haggling he came out once, did nothing and left. After trying to get him to repair this leak and some other issues of the work he did I got no where. I contacted the Consumer affairs division in NJ and filed a report. They got him to come and tar the roof a bit, but the work was terrible - even his own employees said that the roof was done WRONG and needs to be ripped off and replaced. Rocky told me to go to hell, as far as he was concerned he was done with me. I am planning to take him to court.
Cary
delaware, New Jersey
U.S.A.
Cary
delaware, New Jersey
U.S.A.
1 Updates & Rebuttals
Meredith
Weymouth,Massachusetts,
U.S.A.
Hope this helps
#2Consumer Suggestion
Wed, June 08, 2005
Cary, I am not sure whether your warranty was issued by the roofer or the manufacturer. If it was issued by the roofer, judging by his attitude it is not worth the paper it is printed on. If it is issued by the manufacturer you may have some recourse. A "labor" warranty covers any and all installation errors made by the roofer. A "materials" warranty" covers defects in the material only. Most manufacturers will "certify" or "approve" any roofer to install their product. Some manufacturers(mostly commercial/rubber roofs though) will send out a rep to inspect the roof before a warranty is issued. Most roofs whether done properly or not will pass this "inspection". Manufacturers make so much money on selling their materials, that the cost of warrany claims are of little significance to them financially. My company who engages in commercial roofing, is sent out by our Manufacturer on warranty claims all the time to fix complete butchery jobs done by other roofers. These are roofs that cost half million dollars that are leaking 2 months down the road, the cost to fix the shoddy workmanship by other roofers is billed by us to the manufacturer, hundreds of thousands per year. The client pays nothing. So find out if it is a "Manufacturer's Warranty" then contact the manufacturer directly, they will have a "warranty claims" department, and will dispatch another roofer to come out and fix and problems that you are having. Good luck to you!
