Complaint Review: Allen Mello Dodge - Nashua New Hampshire

As an automotive technician I think it is a good idea for the car buying public to buy the vehicle they are interested in from the dealership that sells the perticular vehicle you are looking for, for example I wouldn't buy a used Subaru from a Ford dealer, buy the used Subaru from the Subaru dealer, they will be more familliar with what type of problems perticular models may have and they will be familliar with whatever recall's or special repair campaigns that the manufacture may provide, and they will have the specialized tools that may be needed to repair your vehicle. Alot of times people only consider the price when they are looking for a car, they dont consider that the late model chevrolet they found at their local ford dealer will need repair and maintenence, the ford dealer they bought the vehicle from might not be that familliar in repairing some of the major repairs that the vehicle may need

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Leslie L. Richardson Their relationship to the company: Owner Rebuttal: On September 7, 2001 I purchased a 1998 Ford Windstar from the Used are division of Allen Mello Dodge. The car had 49,500 miles on the car and with the purchase a 90 day or 3,000 miles dealer warranty was included, which to me means that the following should be covered at their expense, as follows: Chrysler Powertrain Warranty, Engine, Transmission, Drive Axle Assembly, Front and Rear Suspension -covered at 100% for labor and parts. In addition, I purchased an Daimler Chrysler Service Contract that requires $100.00 deductible covering 24,000 or until 9/7/03, whichever comes first through the recommendation of the dealer. Initially I told the dealer that the extended contract through Daimler Chrysler, which requires a $100 deductible to have work done. On or about 09/08/01, after I bought the car I immediately recognized a problem with the gas gauge, I would fill the tank up and travel approximately 20 miles and the gauge would drop immediately to 1/2 tank. The rest of the gauge needle would float -never knowing how much gas was in my tank. I was told to wait to combine with any other problems that may arise so that I would have to only pay the $100 deductible one time. On or about October 12, 2001 I noticed that transmission fluid spewing all over the back of the car and transmission fluid was leaking under the car. I called Allen Mello service to schedule and the earliest they could get me in was October 19, 2001 in the morning. When I turned the car over to Allen Mello Dodge on that day I asked for the following problems to be fixed: 1. Transmission fluid leaking, spewing over the back of the car and fluid was leaking underneath the car 2. Gas gauge drops and floats. 3. Right rear tire has slow leak and to please check out and plug as necessary. On Friday evening Bernie from Allen Mello called and said there was definitely a problem but they was not sure how to fix and that they would be send over to Best Ford to look at on Monday. Best Ford looked over the car and "found no transmission leak" but they did clean up the transmission fluid that had leaked. Also noted that transmission fluid was 1 quart over filled and dipstick not sitting properly in fill tube, may need new dipstick. Best's tech also noted who ever performed the brake job found that the right front caliper all twisted. In other words, no work was done on the transmission to find the cause of the problem. The car was released back to Allen Mello Dodge on 10/25/01. Allen Mello still could not fix the gas gauge problem so they sent it back to Best Ford on 10/25/01 where they replaced the fuel tank and sending unit and returned to Allen Mello on 10/31/01. Allen Mello returned the car back to Best Ford because the car would not pass quality inspection. Best found that the fuel hose was twisted and the problem was repaired. Sent back to Allen Mello Dodge. Allen Mello wanted to test the car before they released to me. I picked up the car on November 5, 2001 with the following explanation of work done: 1. Repaired leak at dipstick tube 2. Repaired gas gauge problem by replacing pump and tank. 3. Repaired right rear slow leak, repaired tire, in other words they plugged the tire. NOTE: Obviously the right front caliper was never addressed by Allen Mello Dodge from the Best Ford recommendations, The dipstick was never replaced, does not seat in the tube, and the right rear tire STILL has a leak and it has been confirmed that they never plugged it. In addition, while at Best Ford, recall work was done to the car and I was never made aware of this. TOTAL COST: $119.95 ($100 deductible and $9.95 to "plug" the tire - which was never done!) Allen Mello never addressed the caliper problem, which is a NH Safety issue Law on all used cars. Obviously who ever put the NH Safety Inspection sticker did not do a thorough inspection! On November 4, 2001 while traveling Rts. 93 South and Rt 128 to Lexington,MA as I got off at Rt 4/225 exit in Lexington my transmission gave out...leaving my car as if in Neutral. I was able to coast to my destination for about 1/4 mile and then the transmission gave in again. As I pulled into the parking lot of my destination transmission fluid was leaking heavily and my engine was smoking. I called Allen Mello Dodge and I was told that it was not their problem and that I had to call a Ford Dealer in the area to have it towed. I called Bonnel Ford in Winchester and explained the situation and they said I had to take it back to Best Ford, I then called Best Ford and they said they did absolutely NOTHING to the transmission but clean up the spill. Also told me that the right front caliper was bad and that the dipstick did not seat correctly. None of which of the later was addressed by Allen Mello Dodge at all. They told me that they were unaware of those problems. I asked why they told me that "repairs" had been made to the transmission, according to their receipt they gave me. I also said that the right rear tire that they supposedly fixed and charged me for was still have a leak problem. I spent and entire hour making calls with no one accepting to take the car. The service department at Allen Mello would not even talk to me. I ended up calling the "Owner" of Allen Mello and he was too busy to talk to me and that he would get the head of Service to call me back. He did and set up with Bonnel Ford to take the car. Thus relieving Allen Mello of all prior responsibilities from the prior incident. I also explained to Allen Mello that I had a 9o day dealer warranty that should be covering all the work. They said that is what I have the extended Chrysler Daimler contract for. All work that has been performed is stated in the 90 dealer warranty and Allen Mello has shirked their responsibilities on this one. The only person that has been helpful in this situation is Bob Grimald of Allen Mello Dodge and he put himself on the line to get a loaner car for me. The car has been repaired since Wednesday, December 19, 2001 but the Daimler Chrysler Contract has been trying to call Bonnel Ford to give the credit card authorization and has only been able to get a voice mail. Bonnel Ford will not release the car till it is paid for. I had to return the loaner car that Bob Grimald was able to get for me today and I will not get my car back until the earliest Wedneday, December 26, 2001. Leaving me with no vehicle over the holidays and having to cancel trips made to family for the holidays. To wrap this all up, ALL of this work should have been covered by Allen Mello Dodge under the 90 Day Dealer Warranty, not my extended contract, which is what is happening. If Allen Mello had taken the responsibility that they should have in the beginning then this frustration time for me would not be happening. There are legal issues regarding the right front caliper, which I am having to pay for and the additional $100.00 deductible plus another $60+ that will have to come out of my pocket. I also have $166.00 tied up in the 5 day rental that I rented on my own, which will be reimbursed by Chrysler Daimler. I called Daimler Chrysler on how much they are paying and for some reason the $166.00 has grown to close to $300 out of pocket expenses plus the rental car expense....I am at a loss. Why are these people not honoring their responsibility that I have in black and white. The total cost to repair is over $1,800.00. They wanted me to pay all upfront and then submit for reimbursement from Chrysler Daimler....I am unfortunate that this kind of money is not available to me and now it is all out of control. I have paperwork to back up ALL facts that I have stated in this letter. Where do I go from here....write Chrysler themselves and explain or what. I intend to try and fight this till I can some reasonable explanations. Leslie L Richardson

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Leslie L. Richardson Their relationship to the company: Owner Rebuttal: On September 7, 2001 I purchased a 1998 Ford Windstar from the Used are division of Allen Mello Dodge. The car had 49,500 miles on the car and with the purchase a 90 day or 3,000 miles dealer warranty was included, which to me means that the following should be covered at their expense, as follows: Chrysler Powertrain Warranty, Engine, Transmission, Drive Axle Assembly, Front and Rear Suspension -covered at 100% for labor and parts. In addition, I purchased an Daimler Chrysler Service Contract that requires $100.00 deductible covering 24,000 or until 9/7/03, whichever comes first through the recommendation of the dealer. Initially I told the dealer that the extended contract through Daimler Chrysler, which requires a $100 deductible to have work done. On or about 09/08/01, after I bought the car I immediately recognized a problem with the gas gauge, I would fill the tank up and travel approximately 20 miles and the gauge would drop immediately to 1/2 tank. The rest of the gauge needle would float -never knowing how much gas was in my tank. I was told to wait to combine with any other problems that may arise so that I would have to only pay the $100 deductible one time. On or about October 12, 2001 I noticed that transmission fluid spewing all over the back of the car and transmission fluid was leaking under the car. I called Allen Mello service to schedule and the earliest they could get me in was October 19, 2001 in the morning. When I turned the car over to Allen Mello Dodge on that day I asked for the following problems to be fixed: 1. Transmission fluid leaking, spewing over the back of the car and fluid was leaking underneath the car 2. Gas gauge drops and floats. 3. Right rear tire has slow leak and to please check out and plug as necessary. On Friday evening Bernie from Allen Mello called and said there was definitely a problem but they was not sure how to fix and that they would be send over to Best Ford to look at on Monday. Best Ford looked over the car and "found no transmission leak" but they did clean up the transmission fluid that had leaked. Also noted that transmission fluid was 1 quart over filled and dipstick not sitting properly in fill tube, may need new dipstick. Best's tech also noted who ever performed the brake job found that the right front caliper all twisted. In other words, no work was done on the transmission to find the cause of the problem. The car was released back to Allen Mello Dodge on 10/25/01. Allen Mello still could not fix the gas gauge problem so they sent it back to Best Ford on 10/25/01 where they replaced the fuel tank and sending unit and returned to Allen Mello on 10/31/01. Allen Mello returned the car back to Best Ford because the car would not pass quality inspection. Best found that the fuel hose was twisted and the problem was repaired. Sent back to Allen Mello Dodge. Allen Mello wanted to test the car before they released to me. I picked up the car on November 5, 2001 with the following explanation of work done: 1. Repaired leak at dipstick tube 2. Repaired gas gauge problem by replacing pump and tank. 3. Repaired right rear slow leak, repaired tire, in other words they plugged the tire. NOTE: Obviously the right front caliper was never addressed by Allen Mello Dodge from the Best Ford recommendations, The dipstick was never replaced, does not seat in the tube, and the right rear tire STILL has a leak and it has been confirmed that they never plugged it. In addition, while at Best Ford, recall work was done to the car and I was never made aware of this. TOTAL COST: $119.95 ($100 deductible and $9.95 to "plug" the tire - which was never done!) Allen Mello never addressed the caliper problem, which is a NH Safety issue Law on all used cars. Obviously who ever put the NH Safety Inspection sticker did not do a thorough inspection! On November 4, 2001 while traveling Rts. 93 South and Rt 128 to Lexington,MA as I got off at Rt 4/225 exit in Lexington my transmission gave out...leaving my car as if in Neutral. I was able to coast to my destination for about 1/4 mile and then the transmission gave in again. As I pulled into the parking lot of my destination transmission fluid was leaking heavily and my engine was smoking. I called Allen Mello Dodge and I was told that it was not their problem and that I had to call a Ford Dealer in the area to have it towed. I called Bonnel Ford in Winchester and explained the situation and they said I had to take it back to Best Ford, I then called Best Ford and they said they did absolutely NOTHING to the transmission but clean up the spill. Also told me that the right front caliper was bad and that the dipstick did not seat correctly. None of which of the later was addressed by Allen Mello Dodge at all. They told me that they were unaware of those problems. I asked why they told me that "repairs" had been made to the transmission, according to their receipt they gave me. I also said that the right rear tire that they supposedly fixed and charged me for was still have a leak problem. I spent and entire hour making calls with no one accepting to take the car. The service department at Allen Mello would not even talk to me. I ended up calling the "Owner" of Allen Mello and he was too busy to talk to me and that he would get the head of Service to call me back. He did and set up with Bonnel Ford to take the car. Thus relieving Allen Mello of all prior responsibilities from the prior incident. I also explained to Allen Mello that I had a 9o day dealer warranty that should be covering all the work. They said that is what I have the extended Chrysler Daimler contract for. All work that has been performed is stated in the 90 dealer warranty and Allen Mello has shirked their responsibilities on this one. The only person that has been helpful in this situation is Bob Grimald of Allen Mello Dodge and he put himself on the line to get a loaner car for me. The car has been repaired since Wednesday, December 19, 2001 but the Daimler Chrysler Contract has been trying to call Bonnel Ford to give the credit card authorization and has only been able to get a voice mail. Bonnel Ford will not release the car till it is paid for. I had to return the loaner car that Bob Grimald was able to get for me today and I will not get my car back until the earliest Wedneday, December 26, 2001. Leaving me with no vehicle over the holidays and having to cancel trips made to family for the holidays. To wrap this all up, ALL of this work should have been covered by Allen Mello Dodge under the 90 Day Dealer Warranty, not my extended contract, which is what is happening. If Allen Mello had taken the responsibility that they should have in the beginning then this frustration time for me would not be happening. There are legal issues regarding the right front caliper, which I am having to pay for and the additional $100.00 deductible plus another $60+ that will have to come out of my pocket. I also have $166.00 tied up in the 5 day rental that I rented on my own, which will be reimbursed by Chrysler Daimler. I called Daimler Chrysler on how much they are paying and for some reason the $166.00 has grown to close to $300 out of pocket expenses plus the rental car expense....I am at a loss. Why are these people not honoring their responsibility that I have in black and white. The total cost to repair is over $1,800.00. They wanted me to pay all upfront and then submit for reimbursement from Chrysler Daimler....I am unfortunate that this kind of money is not available to me and now it is all out of control. I have paperwork to back up ALL facts that I have stated in this letter. Where do I go from here....write Chrysler themselves and explain or what. I intend to try and fight this till I can some reasonable explanations. Leslie L Richardson

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Leslie L. Richardson Their relationship to the company: Owner Rebuttal: On September 7, 2001 I purchased a 1998 Ford Windstar from the Used are division of Allen Mello Dodge. The car had 49,500 miles on the car and with the purchase a 90 day or 3,000 miles dealer warranty was included, which to me means that the following should be covered at their expense, as follows: Chrysler Powertrain Warranty, Engine, Transmission, Drive Axle Assembly, Front and Rear Suspension -covered at 100% for labor and parts. In addition, I purchased an Daimler Chrysler Service Contract that requires $100.00 deductible covering 24,000 or until 9/7/03, whichever comes first through the recommendation of the dealer. Initially I told the dealer that the extended contract through Daimler Chrysler, which requires a $100 deductible to have work done. On or about 09/08/01, after I bought the car I immediately recognized a problem with the gas gauge, I would fill the tank up and travel approximately 20 miles and the gauge would drop immediately to 1/2 tank. The rest of the gauge needle would float -never knowing how much gas was in my tank. I was told to wait to combine with any other problems that may arise so that I would have to only pay the $100 deductible one time. On or about October 12, 2001 I noticed that transmission fluid spewing all over the back of the car and transmission fluid was leaking under the car. I called Allen Mello service to schedule and the earliest they could get me in was October 19, 2001 in the morning. When I turned the car over to Allen Mello Dodge on that day I asked for the following problems to be fixed: 1. Transmission fluid leaking, spewing over the back of the car and fluid was leaking underneath the car 2. Gas gauge drops and floats. 3. Right rear tire has slow leak and to please check out and plug as necessary. On Friday evening Bernie from Allen Mello called and said there was definitely a problem but they was not sure how to fix and that they would be send over to Best Ford to look at on Monday. Best Ford looked over the car and "found no transmission leak" but they did clean up the transmission fluid that had leaked. Also noted that transmission fluid was 1 quart over filled and dipstick not sitting properly in fill tube, may need new dipstick. Best's tech also noted who ever performed the brake job found that the right front caliper all twisted. In other words, no work was done on the transmission to find the cause of the problem. The car was released back to Allen Mello Dodge on 10/25/01. Allen Mello still could not fix the gas gauge problem so they sent it back to Best Ford on 10/25/01 where they replaced the fuel tank and sending unit and returned to Allen Mello on 10/31/01. Allen Mello returned the car back to Best Ford because the car would not pass quality inspection. Best found that the fuel hose was twisted and the problem was repaired. Sent back to Allen Mello Dodge. Allen Mello wanted to test the car before they released to me. I picked up the car on November 5, 2001 with the following explanation of work done: 1. Repaired leak at dipstick tube 2. Repaired gas gauge problem by replacing pump and tank. 3. Repaired right rear slow leak, repaired tire, in other words they plugged the tire. NOTE: Obviously the right front caliper was never addressed by Allen Mello Dodge from the Best Ford recommendations, The dipstick was never replaced, does not seat in the tube, and the right rear tire STILL has a leak and it has been confirmed that they never plugged it. In addition, while at Best Ford, recall work was done to the car and I was never made aware of this. TOTAL COST: $119.95 ($100 deductible and $9.95 to "plug" the tire - which was never done!) Allen Mello never addressed the caliper problem, which is a NH Safety issue Law on all used cars. Obviously who ever put the NH Safety Inspection sticker did not do a thorough inspection! On November 4, 2001 while traveling Rts. 93 South and Rt 128 to Lexington,MA as I got off at Rt 4/225 exit in Lexington my transmission gave out...leaving my car as if in Neutral. I was able to coast to my destination for about 1/4 mile and then the transmission gave in again. As I pulled into the parking lot of my destination transmission fluid was leaking heavily and my engine was smoking. I called Allen Mello Dodge and I was told that it was not their problem and that I had to call a Ford Dealer in the area to have it towed. I called Bonnel Ford in Winchester and explained the situation and they said I had to take it back to Best Ford, I then called Best Ford and they said they did absolutely NOTHING to the transmission but clean up the spill. Also told me that the right front caliper was bad and that the dipstick did not seat correctly. None of which of the later was addressed by Allen Mello Dodge at all. They told me that they were unaware of those problems. I asked why they told me that "repairs" had been made to the transmission, according to their receipt they gave me. I also said that the right rear tire that they supposedly fixed and charged me for was still have a leak problem. I spent and entire hour making calls with no one accepting to take the car. The service department at Allen Mello would not even talk to me. I ended up calling the "Owner" of Allen Mello and he was too busy to talk to me and that he would get the head of Service to call me back. He did and set up with Bonnel Ford to take the car. Thus relieving Allen Mello of all prior responsibilities from the prior incident. I also explained to Allen Mello that I had a 9o day dealer warranty that should be covering all the work. They said that is what I have the extended Chrysler Daimler contract for. All work that has been performed is stated in the 90 dealer warranty and Allen Mello has shirked their responsibilities on this one. The only person that has been helpful in this situation is Bob Grimald of Allen Mello Dodge and he put himself on the line to get a loaner car for me. The car has been repaired since Wednesday, December 19, 2001 but the Daimler Chrysler Contract has been trying to call Bonnel Ford to give the credit card authorization and has only been able to get a voice mail. Bonnel Ford will not release the car till it is paid for. I had to return the loaner car that Bob Grimald was able to get for me today and I will not get my car back until the earliest Wedneday, December 26, 2001. Leaving me with no vehicle over the holidays and having to cancel trips made to family for the holidays. To wrap this all up, ALL of this work should have been covered by Allen Mello Dodge under the 90 Day Dealer Warranty, not my extended contract, which is what is happening. If Allen Mello had taken the responsibility that they should have in the beginning then this frustration time for me would not be happening. There are legal issues regarding the right front caliper, which I am having to pay for and the additional $100.00 deductible plus another $60+ that will have to come out of my pocket. I also have $166.00 tied up in the 5 day rental that I rented on my own, which will be reimbursed by Chrysler Daimler. I called Daimler Chrysler on how much they are paying and for some reason the $166.00 has grown to close to $300 out of pocket expenses plus the rental car expense....I am at a loss. Why are these people not honoring their responsibility that I have in black and white. The total cost to repair is over $1,800.00. They wanted me to pay all upfront and then submit for reimbursement from Chrysler Daimler....I am unfortunate that this kind of money is not available to me and now it is all out of control. I have paperwork to back up ALL facts that I have stated in this letter. Where do I go from here....write Chrysler themselves and explain or what. I intend to try and fight this till I can some reasonable explanations. Leslie L Richardson

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Leslie L. Richardson Their relationship to the company: Owner Rebuttal: On September 7, 2001 I purchased a 1998 Ford Windstar from the Used are division of Allen Mello Dodge. The car had 49,500 miles on the car and with the purchase a 90 day or 3,000 miles dealer warranty was included, which to me means that the following should be covered at their expense, as follows: Chrysler Powertrain Warranty, Engine, Transmission, Drive Axle Assembly, Front and Rear Suspension -covered at 100% for labor and parts. In addition, I purchased an Daimler Chrysler Service Contract that requires $100.00 deductible covering 24,000 or until 9/7/03, whichever comes first through the recommendation of the dealer. Initially I told the dealer that the extended contract through Daimler Chrysler, which requires a $100 deductible to have work done. On or about 09/08/01, after I bought the car I immediately recognized a problem with the gas gauge, I would fill the tank up and travel approximately 20 miles and the gauge would drop immediately to 1/2 tank. The rest of the gauge needle would float -never knowing how much gas was in my tank. I was told to wait to combine with any other problems that may arise so that I would have to only pay the $100 deductible one time. On or about October 12, 2001 I noticed that transmission fluid spewing all over the back of the car and transmission fluid was leaking under the car. I called Allen Mello service to schedule and the earliest they could get me in was October 19, 2001 in the morning. When I turned the car over to Allen Mello Dodge on that day I asked for the following problems to be fixed: 1. Transmission fluid leaking, spewing over the back of the car and fluid was leaking underneath the car 2. Gas gauge drops and floats. 3. Right rear tire has slow leak and to please check out and plug as necessary. On Friday evening Bernie from Allen Mello called and said there was definitely a problem but they was not sure how to fix and that they would be send over to Best Ford to look at on Monday. Best Ford looked over the car and "found no transmission leak" but they did clean up the transmission fluid that had leaked. Also noted that transmission fluid was 1 quart over filled and dipstick not sitting properly in fill tube, may need new dipstick. Best's tech also noted who ever performed the brake job found that the right front caliper all twisted. In other words, no work was done on the transmission to find the cause of the problem. The car was released back to Allen Mello Dodge on 10/25/01. Allen Mello still could not fix the gas gauge problem so they sent it back to Best Ford on 10/25/01 where they replaced the fuel tank and sending unit and returned to Allen Mello on 10/31/01. Allen Mello returned the car back to Best Ford because the car would not pass quality inspection. Best found that the fuel hose was twisted and the problem was repaired. Sent back to Allen Mello Dodge. Allen Mello wanted to test the car before they released to me. I picked up the car on November 5, 2001 with the following explanation of work done: 1. Repaired leak at dipstick tube 2. Repaired gas gauge problem by replacing pump and tank. 3. Repaired right rear slow leak, repaired tire, in other words they plugged the tire. NOTE: Obviously the right front caliper was never addressed by Allen Mello Dodge from the Best Ford recommendations, The dipstick was never replaced, does not seat in the tube, and the right rear tire STILL has a leak and it has been confirmed that they never plugged it. In addition, while at Best Ford, recall work was done to the car and I was never made aware of this. TOTAL COST: $119.95 ($100 deductible and $9.95 to "plug" the tire - which was never done!) Allen Mello never addressed the caliper problem, which is a NH Safety issue Law on all used cars. Obviously who ever put the NH Safety Inspection sticker did not do a thorough inspection! On November 4, 2001 while traveling Rts. 93 South and Rt 128 to Lexington,MA as I got off at Rt 4/225 exit in Lexington my transmission gave out...leaving my car as if in Neutral. I was able to coast to my destination for about 1/4 mile and then the transmission gave in again. As I pulled into the parking lot of my destination transmission fluid was leaking heavily and my engine was smoking. I called Allen Mello Dodge and I was told that it was not their problem and that I had to call a Ford Dealer in the area to have it towed. I called Bonnel Ford in Winchester and explained the situation and they said I had to take it back to Best Ford, I then called Best Ford and they said they did absolutely NOTHING to the transmission but clean up the spill. Also told me that the right front caliper was bad and that the dipstick did not seat correctly. None of which of the later was addressed by Allen Mello Dodge at all. They told me that they were unaware of those problems. I asked why they told me that "repairs" had been made to the transmission, according to their receipt they gave me. I also said that the right rear tire that they supposedly fixed and charged me for was still have a leak problem. I spent and entire hour making calls with no one accepting to take the car. The service department at Allen Mello would not even talk to me. I ended up calling the "Owner" of Allen Mello and he was too busy to talk to me and that he would get the head of Service to call me back. He did and set up with Bonnel Ford to take the car. Thus relieving Allen Mello of all prior responsibilities from the prior incident. I also explained to Allen Mello that I had a 9o day dealer warranty that should be covering all the work. They said that is what I have the extended Chrysler Daimler contract for. All work that has been performed is stated in the 90 dealer warranty and Allen Mello has shirked their responsibilities on this one. The only person that has been helpful in this situation is Bob Grimald of Allen Mello Dodge and he put himself on the line to get a loaner car for me. The car has been repaired since Wednesday, December 19, 2001 but the Daimler Chrysler Contract has been trying to call Bonnel Ford to give the credit card authorization and has only been able to get a voice mail. Bonnel Ford will not release the car till it is paid for. I had to return the loaner car that Bob Grimald was able to get for me today and I will not get my car back until the earliest Wedneday, December 26, 2001. Leaving me with no vehicle over the holidays and having to cancel trips made to family for the holidays. To wrap this all up, ALL of this work should have been covered by Allen Mello Dodge under the 90 Day Dealer Warranty, not my extended contract, which is what is happening. If Allen Mello had taken the responsibility that they should have in the beginning then this frustration time for me would not be happening. There are legal issues regarding the right front caliper, which I am having to pay for and the additional $100.00 deductible plus another $60+ that will have to come out of my pocket. I also have $166.00 tied up in the 5 day rental that I rented on my own, which will be reimbursed by Chrysler Daimler. I called Daimler Chrysler on how much they are paying and for some reason the $166.00 has grown to close to $300 out of pocket expenses plus the rental car expense....I am at a loss. Why are these people not honoring their responsibility that I have in black and white. The total cost to repair is over $1,800.00. They wanted me to pay all upfront and then submit for reimbursement from Chrysler Daimler....I am unfortunate that this kind of money is not available to me and now it is all out of control. I have paperwork to back up ALL facts that I have stated in this letter. Where do I go from here....write Chrysler themselves and explain or what. I intend to try and fight this till I can some reasonable explanations. Leslie L Richardson