Complaint Review: Allerair - Internet

In Response to Refused to replace defective Airfilter First let's begin by stating the obvious. Why would a small company that builds its reputation on customer service and high quality air cleaning ignore a problem reported by any customer -- a customer no less who invested in THREE of our units? We take this type of claim very seriously at AllerAir and that's why as the founder and president of the company, I decided to get personally involved. We never treat customers in the manner described in this submission. In fact, our customers and dealers know us as a company who will go above and beyond the call to customize special units, talk clients though their first filter change and of course, promptly deal with concerns as soon as they arise. Further, our 5000 Exec models are protected by a well publicized 10 year warranty which would automatically, without question, cover any type of defect as described by this poster? How could we possibly NOT honor a repair request of this type? As soon as this report came to my attention I immediately launched an internal review of our company files and we have located no customer by this name nor any record of any phone calls or e-mail communication from a Joe Issaquah. In addition, we've checked our ordering system and located no order that would correspond to his purchase. If in fact this is a legitimate claim and/or if this client was treated in such a manner by one of our authorized dealers or agents, I urge him to come forward and contact me personally so we can resolve his problem. We stand-by our products and maintain that we offer the best, most accessible customer service in the industry. Sincerely, Sam Teitelbaum, President, AllerAir Industries

In Response to Refused to replace defective Airfilter First let's begin by stating the obvious. Why would a small company that builds its reputation on customer service and high quality air cleaning ignore a problem reported by any customer -- a customer no less who invested in THREE of our units? We take this type of claim very seriously at AllerAir and that's why as the founder and president of the company, I decided to get personally involved. We never treat customers in the manner described in this submission. In fact, our customers and dealers know us as a company who will go above and beyond the call to customize special units, talk clients though their first filter change and of course, promptly deal with concerns as soon as they arise. Further, our 5000 Exec models are protected by a well publicized 10 year warranty which would automatically, without question, cover any type of defect as described by this poster? How could we possibly NOT honor a repair request of this type? As soon as this report came to my attention I immediately launched an internal review of our company files and we have located no customer by this name nor any record of any phone calls or e-mail communication from a Joe Issaquah. In addition, we've checked our ordering system and located no order that would correspond to his purchase. If in fact this is a legitimate claim and/or if this client was treated in such a manner by one of our authorized dealers or agents, I urge him to come forward and contact me personally so we can resolve his problem. We stand-by our products and maintain that we offer the best, most accessible customer service in the industry. Sincerely, Sam Teitelbaum, President, AllerAir Industries

In Response to Refused to replace defective Airfilter First let's begin by stating the obvious. Why would a small company that builds its reputation on customer service and high quality air cleaning ignore a problem reported by any customer -- a customer no less who invested in THREE of our units? We take this type of claim very seriously at AllerAir and that's why as the founder and president of the company, I decided to get personally involved. We never treat customers in the manner described in this submission. In fact, our customers and dealers know us as a company who will go above and beyond the call to customize special units, talk clients though their first filter change and of course, promptly deal with concerns as soon as they arise. Further, our 5000 Exec models are protected by a well publicized 10 year warranty which would automatically, without question, cover any type of defect as described by this poster? How could we possibly NOT honor a repair request of this type? As soon as this report came to my attention I immediately launched an internal review of our company files and we have located no customer by this name nor any record of any phone calls or e-mail communication from a Joe Issaquah. In addition, we've checked our ordering system and located no order that would correspond to his purchase. If in fact this is a legitimate claim and/or if this client was treated in such a manner by one of our authorized dealers or agents, I urge him to come forward and contact me personally so we can resolve his problem. We stand-by our products and maintain that we offer the best, most accessible customer service in the industry. Sincerely, Sam Teitelbaum, President, AllerAir Industries

In Response to Refused to replace defective Airfilter First let's begin by stating the obvious. Why would a small company that builds its reputation on customer service and high quality air cleaning ignore a problem reported by any customer -- a customer no less who invested in THREE of our units? We take this type of claim very seriously at AllerAir and that's why as the founder and president of the company, I decided to get personally involved. We never treat customers in the manner described in this submission. In fact, our customers and dealers know us as a company who will go above and beyond the call to customize special units, talk clients though their first filter change and of course, promptly deal with concerns as soon as they arise. Further, our 5000 Exec models are protected by a well publicized 10 year warranty which would automatically, without question, cover any type of defect as described by this poster? How could we possibly NOT honor a repair request of this type? As soon as this report came to my attention I immediately launched an internal review of our company files and we have located no customer by this name nor any record of any phone calls or e-mail communication from a Joe Issaquah. In addition, we've checked our ordering system and located no order that would correspond to his purchase. If in fact this is a legitimate claim and/or if this client was treated in such a manner by one of our authorized dealers or agents, I urge him to come forward and contact me personally so we can resolve his problem. We stand-by our products and maintain that we offer the best, most accessible customer service in the industry. Sincerely, Sam Teitelbaum, President, AllerAir Industries