- Report: #1428477
Complaint Review: Allumiere - Kansas City Missouri
Reported By:
Susan -
Kansas City, Missouri, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Allumiere
6932 NW Pleasant view drive Kansas City, 64152 Missouri, United States
Phone:
816-741-2064
Web:
Cheyenne, wyoming 82001 but actually REALLY Denver, CO.
Categories:
Business Rating:
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Allumiere Used my credit card without my permission nor knowledge for on going shipments of allumiere free sample ordered in October 2018 Kansas City Missouri
I thought it was a line of cosmetics from Sally Field's so decied to try the free trial of Allumiere collegen serum. Got it in November. Pump broke on it two days later. Got another one ounce sample in December. NO invoice. Got another one in January so called the business and told them to take me off the list. Question by customer service: Why? it takes months to show results. I said it is crap and makes my face break out. Okay, told I was taken off the list. Got another ounce this month and called CS again and really got mad. She told me I was lost in the system as others I have read were told. I asked her what have they charged me so far on this. $94.74! I said MY credit card card was used without my okay!!! I was given a number to cancel my order in the future and send the Feb. one back with some code on it. I did. Paid UPS ground delivery $10.62. I asked to be reimbursed for it. They said no, we don't reimburse for returns. They said my account was credited but will need to visit my bank to make sure and also block this business in the future from using my credit card illegally. I think anyone scammed by this company needs to do the same. They have your card information and your bank will cut them off. I did some reseach and no one really knows what the ingredients are as not listed. It could be cheap hand lotion for all we know. Nothing whatsoever alerted me that I would continue to get more then a free sample. $30 an ounce?? No invoice? Lost in the system in January but got another shipment in February?? I would be so ashamed to work customer service for this company and tell the same lies over and over again. I am going to notify BBB as others have. This needs to stop! Lesson learned by all of us that fell for it and hope to alert others before it happens to them. Don't use the product! I threw past ones in the trash.
