- Report: #585347
Complaint Review: alphacardservices.com / alphacard services / alpha card services / Alpha Card Services Inc. - Huntingdon Valley Pennsylvania
Reported By:
alphacardservices.com -
Huntingdon Valley, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
alphacardservices.com / alphacard services / alpha card services / Alpha Card Services Inc.
475 Veit Road Huntingdon Valley, 19006 Pennsylvania, United States of America
Phone:
866-253-2227
Web:
http://alphacardservices.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
alphacardservices.com / alphacard services / alpha card services / Alpha Card Services, Inc. alphacardservices.com / alphacard services / alpha card services / alpha card / Alpha Card Services, Inc. NEVER DO BUSINESS WITH ALPHA CARD SERVICES THE OWNER WILL KEEP YOUR MONEY WITHOUT GIVING ANY ADVANCED NOTICE Huntingdon Valley, Pennsylvania
Never do business with alpha card services :
Alpha Card Services, Inc.
http://alphacardservices.com
866-253-2227 or The owner Lazarus
AlphaCardServices.com started processing our merchant account payments. Then they started deducted money from us with no advance notice. They somehow decided to hold 145K out of nowhere. One day we looked at the account and saw they had been keeping money without saying anything to us. The owner would not even get on the phone. We called several times and no one would ever even answer there calls. What company could take a 145K hit out of no where with no advance notice. A word to the wise, DO NOT DO BUSINESS WITH THESE GUYS. THEY WILL STEAL YOUR MONEY. You think you are processing payments. Just wait until they stop sending you the money and keep it for themselves. Then when you call they don't even answer the phone. The owner is obviously one of those finance guys that thinks he is above everyone. His name is Lazarus. After finally getting a hold of him, he said "Oh well, you signed the contract, it was in the small print," If I were you i would not do business with Alpha Card Services.
Take a look at there website: it was made in dreamweaver. That is the software that you use when you don't have the money to pay a real company to make your website.
It looks like these guys are just a reseller anyway. Never go through a reseller.
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1 Updates & Rebuttals
Robert heinrich
Huntingdon valley,Pennsylvania,
U.S.A.
Th real story
#2REBUTTAL Owner of company
Thu, May 06, 2010
This complaint is a lie and a distortion of the facts. The merchant's account was terminated due to an extremely high percentage of chargebacks, their March chargeback percentage was above 8% far exceeding MasterCard and Visa's 1% threshold.
We spoke with Tony, Mark and Yvette going over their merchant account in great detail. The total reserve collected was $21,000, not $145,000 as they stated. The $21,000 reserve was to cover any and all losses from the charebacks. It has now been 45 days post-termination and only $4000 is left from the reserve account, meaning $17,000 has been paid, from chargebacks, to the cardholders because of poor business practices by the merchant. If there are more than $4000 in chargbacks, going forward, Alpha Card Services will have to pay this out of our pocket due to the merchants poor business practices.
If you "Google" "yourlocalmerchant.com" you will find that Bank of America placed this account om the TMF list for merchant collusion. The business owners rotate signors for processor to processor trying to defraud every processing company.
You have some nerve attacking Alpha Card Services due to your poor business practices. Shame on Alpha Card Services for allowing your business to accept credit cards, this is the only thing we are guilty of..
Stats from merchant account: 170 chargebacks from unhappy cardholders totaling $17,000
Alpha Card Services has an impeccable record with the BBB for a company in business for over 10 years including 4 years running honored by the INC 500 magazine as one of the fastest growing privately held companies in the US. For more information on Alpha Card Services, visit us at www.alphacardservices.com
