- Report: #1422468
Complaint Review: Amazon (Prime) - Internet
Reported By:
Jeff -
Rochester, New York, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Amazon (Prime)
Internet, United States
Web:
www.amazon.com
Categories:
Business Rating:
(0)
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Amazon (Prime) Amazon Prime - the Truth and What You Can Do Internet
THE ISSUE: Amazon is a great company and I do shop there are a lot, but there is something that Prime members and potential Prime members may not know. Prime isn't always Prime. When I say that, I am speaking only about the Prime membership benefit of free two-day shipping on Prime items. As a Prime member (currently$99/year), one is supposed to receive free two-day shipping on Prime-eligible items. However, this isn't always the case. What I have found and experienced (10 times in 2017) is that Amazon changes the shipping time once you have placed your order or once the order has been processed. The other experience I've had is that the item does not arrive on time, due to carrier issues. Now, there are items that say prime, but also indicate on the item page that there is a longer processing/shipping time than two days. I'm not talking about those items. I'm talking about items that are listed as Prime AND GUARANTEE free two-day shipping---then the delivery date changes some time after the order is placed. That's bait and switch in my book. If I'm paying $99 a year for a Prime membership and one of the main benefits is free two-day shipping, then that's what I expect. So, just be aware that Prime doesn't always mean Prime.
WHAT TO DO ABOUT IT: If you've had this problem with Amazon Prime, don't let them get away with it! Amazon needs to learn that is they list an item as Prime two-day free shipping, that's what they should deliver. So, this is what I've done and encourage others to do the same. Go to Help and eventually you'll get to a place where you can email, chat online or speak on the phone to a representative. Tell them the issue, point out the Prime lie and then demand the item for free. I have received many items for free in 2017. Now, as of this writing, they may have changed their policy a bit and no longer offer the item for free (but you should still ask persistently for that). If they won't satisfy you that way, demand a free additional month of Prime (I have received 6 months of additional Prime due to their deceptive practice). Don't let big corporations rip you off! If you don't get what you're paying for, demand restitution.
