- Report: #1442200
Complaint Review: Amazon third party seller Basil Carroll - Unknown Kentucky or Unknown
Reported By:
Michael -
Phoenix, Arizona, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Amazon third party seller Basil Carroll
Unknown, Kentucky or Unknown, United States
Web:
Amazon.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Amazon, third party seller Basil Carroll Shipped item to wrong state and city Unknown Kentucky
WE ordered a book through Amazon's third party seller, a Basil Carroll and was supposed to receive it between Apr 20 and Apr 25 2018. Item was to be shipped from Kentucky. Item apparently shipped on time, but from CHINA and was sent through both Chicago and Bismark ND post offices...Contacted seller numberous time, never received any reply as per Amazon protocol. Received notice from our local post office that item was delivered on May 5th and left on our porch, but the delivery said it was delivered to Minot SD...WE live in Surprise AZ. Contacted and filed a fraud report with post office on Saturday May 5 and got a call back and after explaining what happend, was told that since this was an International postal delivery they had no jurisdiction over it.
I had researched through Amazon's customer responses regarding Mr. Carroll and found that every one of the ratings given were a big ZERO and they all had said basically the same thing that their merchandise was either never received, delivered to wrong states, etc. The Postal customer service rep did tell us that they had a picture of the package...looked like an envelope that a shirt would come, the shipping label only had a city and state on the lable, NO Name and was probably sitting in a non-deliverable area of the Minot PO.
Amazon customer service did take care of us and has issued a full refund. Hope that they have taken Basil Carroll OFF of they active 3rd party vendor list.
We have never had a problem with any Amazon in the past and will continue to to do business with them.
