- Report: #42255
Complaint Review: Ambus Registry - Salt Lake City Utah
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Author Not Confirmed
Why?
Ambus Registry
1338 South Foothill Dr. Ste 309 Salt Lake City, 84108 Utah, U.S.A.
Phone:
800-365-4811
Web:
N/A
Categories:
Business Rating:
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Ambus Registry Telemarketing scam rip-off Salt Lake City Utah
Business claims to have "two-call process" for processing orders, but cannot provide proof of initial sales call...or any proof of order past the bogus "transcript" of the "confirming" call...which does not include any of the questions asked of the caller.
The business calls to "confirm" shipping address, then sends an invoice for $400.00 that they refuse to accept any disputes over.
The business claims all invoices past 90 days are "in collections", then they need to "decide what to do with them".
These folks waste a lot of our time in making calls trying to get us to pay for what we didn't order.
Pat
Longmont, Colorado
U.S.A.
The business calls to "confirm" shipping address, then sends an invoice for $400.00 that they refuse to accept any disputes over.
The business claims all invoices past 90 days are "in collections", then they need to "decide what to do with them".
These folks waste a lot of our time in making calls trying to get us to pay for what we didn't order.
Pat
Longmont, Colorado
U.S.A.
1 Updates & Rebuttals
Andrea
SAlt Lake City,Utah,
U.S.A.
There is a reason for the second call
#2UPDATE Employee
Tue, April 29, 2003
Please keep in mind that we have a two-call process for all sales here at Ambus Registry Inc. The first call is always to inform the potential client of how being on our Registry benefits the company and how our CD-Rom is a beneficial marketing tool. We have incorporated this practice to ensure that our clients understand what is being ordered, its price, and when the invoice and / or product will be received. We do this in such a way that it cannot be misinterpreted. The reason why we do not record the first call is because each one of our sales reps place between 80-100 calls per day. Out of those calls maybe 10 will go to our Verification Department, and maybe 2 of the 10 calls will be confirmed on. Keep in mind the sole purpose of the Verification call is to confirm on the order and to ensure that the client does indeed wish to purchase with us (avoids clients with buyers remorse, provides a chance to back out). When our Verification Department calls back we make it very clear that we are calling to confirm on an order and we actually avoid the word address and only say listing information to ensure that there is no miscommunication. This call is recorded with the clients knowledge to ensure there are no errors on our end. The client is then provided with a 30-day Customer Satisfaction Guarantee, where if they are not satisfied they may return our product for a full refund. As per the comment about 90 day overdue invoices let me put it this way: If you did not pay your phone bill for 90 days what do you think the phone company would do? Cut you off and or send you to a collections agency. We follow these same procedures.
