- Report: #1345220
Complaint Review: America DJ Parts - Los Angeles California
-
Author Confirmed
Why?
America DJ Parts
6122 S. EASTERN AVE. Los Angeles, 90040 California, USA
Phone:
(800) 333-0644
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
America DJ Parts America DJ Defective parts are YOUR problem Los Angeles California
I have purchased hundreds of dollars worth of lighting and equipment from American DJ and havce had very few problems with their products until recently. An effect lighting called a DUAL GEM has two internal motors which cause colored reflective concave discs to rotate, casting lighting effects through the room. August 2016 onme of those motors literally fell apart inside the light, so I ordered a repalcement motor (for which shipping was more than the cost of the $10 motor). I purchased the replacemnt 8/16/2016 and on 12/11/2016 the very motor I replaced fell apart (the 2nd motor--original--still works fine). On December 23, 2016 I called to make an inquiry as to this and perhaps find if there was warranty...to which the person on the phone began speaking to someone else and said, "This guy bought a g#d damned motor from us four months ago and expects us to f#cking warranty it." I said, that I simply wanted to know if it was covered...and he interrupted me and said "Parts are warrantied for 10 days..."
I was taken aback, and asked just 10 days? (who only has a 10 day waranty on ANYTHING?).
They obviously know they are selling junk, the warranty makes that pretty clear. The foul language and bitter regard for the customer was astounding to say the least.
There are other entertainment lighting companies out there, and I assure you American DJ will never see another penny of my money. My recvommendation would be Don't even buy a flashlight from these rude, crude anti-customer rip-offs!
1 Updates & Rebuttals
Update!
#2Author of original report
Wed, January 04, 2017
After filing this report, I recieved a call from "Sergio" stating he was the TOP guy at American DJ and he was dismayed at the email that I had sent them (and probably the rip off report). He apologized to me for the unprofessional behavior of hsi employees and subsequently said that to make it it "RIGHT" with me he would rep;ace the defective part AND send an extra, basically TWO light motors.
I must admit, Sergio made me feel better about his company and my business dealings with them. I certainly hope that with as many people as there are looking for work today though, that at least ONE job opening has come available...
The man at the top made it right with me. For that I applaud and admire him and the comnpany over all. I am NOW willing to continue to business with America DJ.
