Amy
Wheaton,#2Consumer Suggestion
Tue, March 07, 2006
If you had used AOL software on your PC computer and have recently decided to remove it make sure you do the following: (Note: I am not a computer expert, just telling you what I had to do to get my PC computer back up and running and make sure the software was completely removed from my computer after I didn't want it on my system) If you remove AOL software by going to the "Add remove programs" file and hit remove "AOL" you would think it would be gone. Wrong! AOL hides a folder of there software deep into your computers hard drive. First Place to look: Go to start, My Computer, and then the programs folder. You will most likely find an AOL folder hear. You will have to find away to delete it off your system. But wait, after you do that (with my own pesonal experience) it magically re-appears. I found out AOL does something to the registry and you have to go in there and delete it from the registry. If all else fails and your computer still won't work right and it won't remove AOL software you will probably have to do a system re-install like I did. Note: I have a Gateway computer and older system, still running on XP 2002. You might have to do something different. But it's a place to start. Any discussion you have with AOL re: billing request anything they tell you in writing. Not by e-mail, regular mail with AOL corporate stationary.