- Report: #60155
Complaint Review: America OnLine - New York City New York
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Author Not Confirmed
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America OnLine
45 W. 18th Street New York City, 10011 New York, U.S.A.
Phone:
212-2064400
Web:
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America OnLine "No Means No" but never at AOL! Refuses to close accounts as advised, continues to shove it's product with baffle-gab & continues to rip us off with a bill monthly. New York City New York 10011
If you'd like to confirm that AOL's marketing people can't be trusted any further than you can spit, try cancelling your AOL account via e-mail and with a follow-up phone call.
Instead of accepting that "No Means No", while showing some self-respect acquiescing to your expressed wish to cancel and simply let you go, your AOL "Cancellation Representative" (nothing more than a poorly educated Inside Sales Rep) will take control of your conversation, interrupt with no let-up, refuse to acknowledge your wish to cancel and baffle-gab you with product package alternatives at far lower price points, which previously were never presented to you.
In effect, the lack of common self-respect at AOL is so overt, that you can't help but notice how it has bought & sold itself over the years like whores & hotcakes on a Spot Market. Though I had come to value AOL as an efficient performance product, I'm no longer willing to do business with AOL at any price, not even a gun-point.
It has continued it's attempts to bill the VISA card that I closed when I uninstalled AOL from my computer, and I anticipate that it will continue trying to bill that closed VISA account for it's own undue enrichment. However, I have since transferred my brand loyalty to alternative product. I no longer care whether AOL is sick or well, dead or alive. And that's on the line.
Rob
Evanston-Chicago, Illinois
U.S.A.
Instead of accepting that "No Means No", while showing some self-respect acquiescing to your expressed wish to cancel and simply let you go, your AOL "Cancellation Representative" (nothing more than a poorly educated Inside Sales Rep) will take control of your conversation, interrupt with no let-up, refuse to acknowledge your wish to cancel and baffle-gab you with product package alternatives at far lower price points, which previously were never presented to you.
In effect, the lack of common self-respect at AOL is so overt, that you can't help but notice how it has bought & sold itself over the years like whores & hotcakes on a Spot Market. Though I had come to value AOL as an efficient performance product, I'm no longer willing to do business with AOL at any price, not even a gun-point.
It has continued it's attempts to bill the VISA card that I closed when I uninstalled AOL from my computer, and I anticipate that it will continue trying to bill that closed VISA account for it's own undue enrichment. However, I have since transferred my brand loyalty to alternative product. I no longer care whether AOL is sick or well, dead or alive. And that's on the line.
Rob
Evanston-Chicago, Illinois
U.S.A.
1 Updates & Rebuttals
Cee
Charlotte,North Carolina,
U.S.A.
AOL is a rip off
#2Consumer Comment
Thu, June 12, 2003
I tried to use them when my ISP was down as a backup. The cd's they send are a memory hog! I called to cancel and they gave me the same bs. I finally was persistant and they cancelled my membership. Ask for a supervisor if you need to cancel. Don't take no for an answer!
