- Report: #160981
Complaint Review: American Airlines -DFW - Dallas Texas
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American Airlines -DFW
aa.com Dallas, Texas, U.S.A.
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American Airlines -DFW Stolen item from luggage and Broken artifacts! Dallas Texas
My wife and I spent our honeymoon in the Dimoinican Republic. While there, I purchased a cigar cutter for $20 that was allowed in my checked luggage for the return home. We also bought a stone artifact to bring back as a gift as well. We had a layover in Miami on the way home. When we got our luggage through Customs, our luggage was intact. We had to re-check our luggage in Miami.
An American Airlines employee told me to unlock my bags and leave them with him as we make our way to the gate for our connecting flight. Once we got home, back in Dallas, I inspected our bags. My cigar cutter was missing, and the stone artifact was shattered into tiny peices. When I called AA to report the problem, I was told that they were not responsible for items damaged in our luggage, and they wanted a picture of the cutter before they would re-imburse me for it. The acted as though I was making it up. As for the statue, they said it was considered fragile and therefore they would not cover the damage one to it. It was stone! How is that fragile? And it was heavy!
My wife and myself saw how these people handle luggage. We saw them throwing bags into the plane and on the ground when they missed the door opening in the bottom of the plane! We learned a hard lesson. I don't know if this is the way things are in the airline industry or not, but I know we will not fly on AA again in the future! We pad $20 for the cutter, when here in the USA it would cost closer to $50. The statue, we paid $140. It isn't the amount of money, instead it is the way they treat their passengers luggage. We entrust them with our belongings, and this is the way they treat them! Any help would be appreciated!
Thanks,
Randall
Seven Points, Texas
U.S.A.
An American Airlines employee told me to unlock my bags and leave them with him as we make our way to the gate for our connecting flight. Once we got home, back in Dallas, I inspected our bags. My cigar cutter was missing, and the stone artifact was shattered into tiny peices. When I called AA to report the problem, I was told that they were not responsible for items damaged in our luggage, and they wanted a picture of the cutter before they would re-imburse me for it. The acted as though I was making it up. As for the statue, they said it was considered fragile and therefore they would not cover the damage one to it. It was stone! How is that fragile? And it was heavy!
My wife and myself saw how these people handle luggage. We saw them throwing bags into the plane and on the ground when they missed the door opening in the bottom of the plane! We learned a hard lesson. I don't know if this is the way things are in the airline industry or not, but I know we will not fly on AA again in the future! We pad $20 for the cutter, when here in the USA it would cost closer to $50. The statue, we paid $140. It isn't the amount of money, instead it is the way they treat their passengers luggage. We entrust them with our belongings, and this is the way they treat them! Any help would be appreciated!
Thanks,
Randall
Seven Points, Texas
U.S.A.
4 Updates & Rebuttals
Ken
Randolph,Massachusetts,
U.S.A.
You are probably out of luck...
#2Consumer Comment
Mon, October 17, 2005
The airlines have an easy out now, since federal screeners are examining, if not opening, all bags, all the airline has to do is say that TSA must have done it. TSA, in turn, will blame the airline. You won't get anywhere. The reality of the situation is that you have to place anything of value in a carry-on. This includes, jewelry, cameras, and souvenirs. The disclaimer on the back of your airline ticket is going to release them from responsibility from just about anything that gets taken from your bag.
Ken
Randolph,Massachusetts,
U.S.A.
You are probably out of luck...
#3Consumer Comment
Mon, October 17, 2005
The airlines have an easy out now, since federal screeners are examining, if not opening, all bags, all the airline has to do is say that TSA must have done it. TSA, in turn, will blame the airline. You won't get anywhere. The reality of the situation is that you have to place anything of value in a carry-on. This includes, jewelry, cameras, and souvenirs. The disclaimer on the back of your airline ticket is going to release them from responsibility from just about anything that gets taken from your bag.
Ken
Randolph,Massachusetts,
U.S.A.
You are probably out of luck...
#4Consumer Comment
Mon, October 17, 2005
The airlines have an easy out now, since federal screeners are examining, if not opening, all bags, all the airline has to do is say that TSA must have done it. TSA, in turn, will blame the airline. You won't get anywhere. The reality of the situation is that you have to place anything of value in a carry-on. This includes, jewelry, cameras, and souvenirs. The disclaimer on the back of your airline ticket is going to release them from responsibility from just about anything that gets taken from your bag.
Ken
Randolph,Massachusetts,
U.S.A.
You are probably out of luck...
#5Consumer Comment
Mon, October 17, 2005
The airlines have an easy out now, since federal screeners are examining, if not opening, all bags, all the airline has to do is say that TSA must have done it. TSA, in turn, will blame the airline. You won't get anywhere. The reality of the situation is that you have to place anything of value in a carry-on. This includes, jewelry, cameras, and souvenirs. The disclaimer on the back of your airline ticket is going to release them from responsibility from just about anything that gets taken from your bag.
