John
Havre de Grace,#2Author of original report
Wed, April 13, 2005
1. AA uses its frequent flyer program to promote travel on AA. Closing the program or halting all codes would assure that customers id go to Delta. 2. An individual who calls AA's 1-800 number or goes to an AA ticket agency should not be penalized because they haven't gone to a web site to read the fine print buried in it. 3. Honesty is the best policy. Discovering the loss of thousands miles after a trip is made is a big deal. All they have to do is to inform thier sales people that when making a connection to a code share partner, they should inform the customer that they will not get full credit. The reason that AA doesn't do this is because of the risk of lost business. AND THAT IS THE RIPOFF!
James
New York,#3Consumer Comment
Wed, April 13, 2005
You must be joking! The net result of such a suit would be the immediate halt of *any* code share mileage, and rightfully so. The fact is that you did NOT fly on AA metal. The fact is that the rules are posted on the AA website and are known in advance of purchase. That means YOU are the one at fault here. If you are going to try and play in the bigs, you really should know the rules. As a Platinum member on Delta, I'm very appreciative that I get full credit on Continental, Air France, etc., because there is no *requirement* for them to do this. Apparently Delta and its SkyTeam partners treat their customers better than AA does.
James
New York,#4Consumer Comment
Wed, April 13, 2005
You must be joking! The net result of such a suit would be the immediate halt of *any* code share mileage, and rightfully so. The fact is that you did NOT fly on AA metal. The fact is that the rules are posted on the AA website and are known in advance of purchase. That means YOU are the one at fault here. If you are going to try and play in the bigs, you really should know the rules. As a Platinum member on Delta, I'm very appreciative that I get full credit on Continental, Air France, etc., because there is no *requirement* for them to do this. Apparently Delta and its SkyTeam partners treat their customers better than AA does.
James
New York,#5Consumer Comment
Wed, April 13, 2005
You must be joking! The net result of such a suit would be the immediate halt of *any* code share mileage, and rightfully so. The fact is that you did NOT fly on AA metal. The fact is that the rules are posted on the AA website and are known in advance of purchase. That means YOU are the one at fault here. If you are going to try and play in the bigs, you really should know the rules. As a Platinum member on Delta, I'm very appreciative that I get full credit on Continental, Air France, etc., because there is no *requirement* for them to do this. Apparently Delta and its SkyTeam partners treat their customers better than AA does.