- Report: #1400812
Complaint Review: American Airlines - Internet
-
Author Not Confirmed
Why?
American Airlines
Internet, USA
Web:
www.aacom
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
American Airlines Hurrican Irma consideration Internet
The following is what I wrote in the Feedback section of www.aa.com (American Airlines);
I booked 2 tickets w/AA, traveling from SMF to JAX for 9/25/17 to 9/30/17. We are building a new home in Fernandina Beach, FL were supposed to close 9/27/17. Due to Hurricane Irma, all the "trades" are working on emergency situations in the Jacksonville, FL area. Our closing date has been suspended until the more critical work can be completed, and then things like new home building will resume. We have no idea of how long this will take, and the builder says it may be 2 weeks, or longer. I called Travelocity to cancel our flights for next week, until we get word that work on our new home has resumed, and the builder will have a completion date, so we can go to FL and close our home. AA is penalizing us $200.00 per ticket, and will not consider this a hardship. Travelocity on the other hand, in a show of good faith and consideration, IS refunding us $200.00 of the fees that your heartless enterprise will not. Hurricane Irma has touched many lives, and AA apparently could care less. I will tell you that I am never using AA again, but I doubt that you'll care. I will use social media to broadcast this experience as well, but again, I doubt you'll care. I would like a response to this, but doubt I will get one.
