- Report: #1380160
Complaint Review: American Airlines - Nationwide
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Author Confirmed
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American Airlines
Nationwide, USA
Web:
aa.com
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American Airlines One Scheduled Trip - 3 Failed Flight Attempts Tampa florida
On 5/23/17, Flight 2836 @ 3:30 to Miami was delayed over 2 hours from Tampa. This caused me to miss the connecting flight. I was given another flight, flight 1376 to St. Maartin that was impossible to make with the time remaining once scheduled. I spent well over 6 hours at Tampa airport for this unnecessary delay. After many hours of waiting, I was rebooked on a flight the following morning at 8:40 am causing me to lose the first day of my vacation. Again, I arrived at the airport to find the flight again was cancelled and all international passengers were instructed to wait at the ticket counter. I waited along with many other upset passengers for well over 3 hours. During this time, we were given no information, only later to find out they would not be able to get me to my destination.
The only available flight would have gotten me to my vacation destination on 5/27/17 and my original itinerary was 5/23-5/28, therefore only having one day of vacation rather than the planned 5 days.
In addition, the reserved hotel was non-refundable as well as the scheduled tours and activities that were planned weeks in advanced. These were booked in advance and could not be cancelled for reimbursement. I understand that American Airlines does not reimburse loss, even when they are solely at fault for the losses – I do know that you can issue travel vouchers to compensate for horrible service received not once, not twice, but three separate issues on this one scheduled once-in-a-lifetime vacation/trip. An occasional delay by itself is not an issue, but the impact of several delays/cancellations in this instance goes beyond ‘occasional delay’ and is why I am writing this review. Customer Service is unhelpful and uncaring.
Terri
AA Ref#1-24562173804
