- Report: #1509942
Complaint Review: American Auto Salvage - Fort Worth Texas
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Author Confirmed
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American Auto Salvage
2567 Decatur Ave Fort Worth, 76106 Texas, United States
Phone:
(817) 335-3328
Web:
http://www.americanautosalvage.com/
Categories:
Business Rating:
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American Auto Salvage DISHONEST - Lied about condition, Didn't keep their word about return. Don't trust them! Fort Worth Texas
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Before purchasing the item I messaged the seller and asked if there was any damage. They told me there was not. When the item arrived the backup camera didn't work and there was damage to the paint in several places including a large chunk out of the paint.
The seller sent me a return label but it required me to take it to a freight shipping facility. I talked to the freight shipping facility and found that I would need to package the item myself and that I would need an unusual-sized pallet because of the size and shape of the item. The Shipping facility gave me a few ideas of where to look for such a pallet but I could not acquire one.
I asked the seller if they would do a partial refund towards a replacement camera and repairing the paint defects. The seller offered a $100 credit but this was not enough to cover the damage.
On Jun 16 I sent the seller a message: "When I get the pallet put together and packed to ship I will reach back out to you for a new shipping label. It may be a week or two as I am heading out of town. Thanks."
On June 17 the seller responded: "Please let me know and I will write the ship team again for the label."
After I got back from my trip I built a custom pallet and was ready to send back the item. On June 24 I messaged the seller: "I am ready to ship. Will you please send me the new label." (Notice this is only 8 days after my last message)
I never heard back from the seller so I called their business. The person who deals with their eBay business "Jeff" told me that his operations manager "Jerry Shaw" was being difficult and refused to provide a return label even though we had been working together in good faith to get the item returned. Jerry Shaw continues to refuse the return, hiding behind eBays 60-day return policy, despite the fact that his company misrepresented the condition of the item.
1 Updates & Rebuttals
Karl
Highlands Ranch,Colorado,
United States
EXPOSE THE GOONS HERE ON THE WEB...
#2Consumer Comment
Wed, July 14, 2021
is the title to a song that is only available at this site. Just type in 879510 and it appears as Consumer Comment #10 at Ripoff Report 879510.
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